Senior Product Marketing Manager

About the position

Say hello to opportunities. It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. RingSense AI is our proprietary AI solution. It’s designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions. This is where you and your skills come in. We’re currently looking for: Manager Product Marketing, Customer Experience. You are an experienced individual who can help us on our transformative journey helping companies provide effortless customer service. The ideal candidate has marketing experience and/or influencing across GTM domains (e.g., Product, Marketing, Field Sales, Partners, Customer Success, Events, PR, & Campaigns). You also have a leadership mentality but are still good about ‘rolling up your sleeves’ and working cross-functionally to get things done. Reporting to the VP of Product Marketing - Customer Experience, this role is visible and cross-functional oriented, requiring regular communications with RingCentral’s global teams.

Responsibilities

• Work closely with teams and peers to develop, operationalize, and execute marketing activities related to RingCX solutions.
• Develop messaging, positioning, and target audience definition for RingCX.
• Combine core strategy toolkit with business judgment to support the overall RingCX GTM initiative.
• Build and execute new product launches end-to-end.
• Build and execute integrated marketing campaigns and account-based marketing (ABM) programs with the campaigns team, and own pipe generation results.
• Support cross-functional efforts including long-range planning and matrixed regional marketing programs.
• Support strategic updates and presentations for key stakeholders.

Requirements

• 3+ years experience in Product Marketing, Corporate Marketing, Sales, or Product Management.
• Strong business skills and knowledge.
• Understanding of typical B2B technology business models and GTM initiatives across multiple disciplines including Product, Field Sales, Indirect Sales, Marketing, and Post-Sales Customer Success / Professional Services.
• Articulate and skilled at storytelling in a simple straightforward way.
• Analytical and problem-solving skills with a focus on attention to detail, pattern recognition, insight generation, and ability to process information quickly to deliver against tight deadlines.
• Willingness to go beyond strategy in order to support execution and realization.
• Determination to focus on outcomes and be self-motivated and directed.
• A customer-first mentality.
• BA/BS or equivalent.

Nice-to-haves

• Familiarity with customer service platforms or similar telecommunications experience.
• Experience with ABM and integrated marketing campaigns.
• Experience in SaaS.
• Familiarity with Conversational and Generative AI technologies.

Benefits

• Comprehensive medical, dental, vision, disability, life insurance.
• Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits.
• 401K match and ESPP.
• Paid time off and paid sick leave.
• Wellness programs including 1:1 coaching and meditation guidance.
• Paid parental and pregnancy leave and new parent gift boxes.
• Family-forming benefits (IVF, Preservation, Adoption etc.).
• Emergency backup care (Child/Adult/Pets).
• Pet insurance and Pet Telehealth.
• Employee Assistance Program (EAP) with counseling sessions available 24/7.
• Free legal services that provide legal advice, document creation and estate planning.
• Employee bonus referral program.
• Student loan refinancing assistance.
• Employee perks and discounts program.