Senior Product Services & Management Analyst (Hybrid) - HR Technology

$85,090 - $147,220/Yr

Northwell Health - Lake Success, NY

Full-time - Mid Level

Lake Success, NY

Ambulatory Health Care Services

About the position

The Senior Product Services & Management Analyst plays a crucial role in supporting and enhancing complex financial systems within an organization. This position involves collaboration with various stakeholders, including Finance and vendors, to ensure optimal functionality of products related to enterprise resource planning, budgeting, data warehousing, and financial reporting. The analyst is responsible for troubleshooting issues, leading projects, and implementing solutions while maintaining data integrity and timely financial reporting.

Responsibilities

• Supports various financial systems within the portfolio, following the support model, while providing excellent customer service to all customers and end users.
• Analyzes and troubleshoots production problems; escalates issues and executes solutions.
• Works as a project/product lead on larger, more complex projects and/or on multiple projects and solutions.
• Collaborates with multiple product teams and solution teams, IT and Business Product Managers, IT Business Solutions Leads, and other key stakeholders.
• Implements or enhances systems, following the software and solution delivery lifecycle and hybrid project management methods.
• Maintains direct responsibility for successful outcome of assigned project(s) and solutions; interacts with end users to assist in collecting, documenting, and analyzing business requirements; communicates clearly and timely with customers and end users.
• Creates clear, technical designs, and specifications; develops solutions and communicates requirements to external developers.
• Develops, coordinates, and executes detailed test plans.
• Trains end users and documents processes for knowledge transfer.
• Identifies and documents solution related risks and issues; providing guidance and documentation, including scope of work, objectives, timelines, and quality of deliverables.
• Follows policies to ensure business requirements are appropriately translated and communicates risks to stakeholders.
• Keeps current with new functionality or technical offerings related to financial systems as well as with accounting concepts pertinent to healthcare finance.
• Recommends and implements improvements to end user processes as they relate to financial systems.
• Operates under limited guidance and work assignments involve moderately complex to complex issues where the analysis of situations or data requires in-depth evaluation of variable factors.

Requirements

• Bachelor's Degree required, or equivalent combination of education and related experience.
• 3-5 years of relevant experience, required.
• Excellent strategic thinking, project management, and time management skills, preferred.
• Strong organization, communication, and collaboration skills, preferred.
• 4-5 years of experience in HR systems, preferably in Oracle HCM Cloud, preferred.

Nice-to-haves

• Master's degree in Computer Science, Business, or Engineering, preferred.

Benefits

• Comprehensive benefits package including health insurance, retirement plans, and paid time off.