Senior Program Manager, Fleet Operations Training

Full-time - Senior

Hybrid - Foster City, CA

Publishing Industries

About the position

Zoox is committed to fostering an inquisitive and innovative learning culture. We seek a strategic and results-driven learning and development professional for our Fleet Operations team who will play an essential role in expanding our L&D initiatives and enhancing the growth and success of our crew. We seek someone with strong program management skills and demonstrated experience supporting a learning and development function at a fast-growing organization. In this role, you will lead the design, development, and implementation of comprehensive programs and processes that support our learning and talent development strategy. With a safety-first mindset, the Fleet Operations team maximizes fleet availability and utilization for our customers as we build towards a scalable mobility service for Zoox. The Training Manager, Fleet Operations will be responsible for maintaining the integrity of the organization's training programs and coordinating resources to ensure training progression and consistency for our overall company goals. Tasks include but are not limited to project oversight and amendment, creation of new training curriculums, resource planning, allocation metric tracking, reporting, occasional teaching, and overall risk mitigation.

Responsibilities

• Lead the design, development, and implementation of comprehensive Fleet Operations L&D programs, most critically those focused on cross-team workflows.
• Review and evaluate existing or proposed programs for impact and ROI and recommend appropriate changes as needed.
• Work closely with the Fleet Operations Director, Training Manager, Safety and Process teams to align L&D initiatives with organizational goals and objectives.
• Oversee and manage end-to-end program life cycles, including planning, development, delivery, and assessment.
• Establish and manage timelines, resources, and budgets for multiple Fleet Operations training programs.
• Ensure programs are delivered on time, within scope, and budget.
• Work closely with various stakeholders and cross-functional teams to identify and prioritize learning needs, build upon existing content, and drive a comprehensive learning strategy focusing on scaling and growth.
• Support and provide thought partnership to people programs such as performance management, employee engagement, and onboarding.
• Provide mentorship and guidance to Training Associates and Project Managers on instructional design and training development.

Requirements

• 10+ years of relevant work experience in program management and L&D, which can include the creation and implementation of manager/leadership development programs, DEI Programs, Global onboarding, change management.
• Bachelor's degree in a relevant field (Business management, human resources, learning management, etc.).
• Experience in designing and delivering successful and scalable learning and development programs in a fast-paced environment.
• Demonstrated success analyzing various types of training needs based on the skills and capabilities needed, as well as delivering and assessing the success of various learning programs.
• Experience building new and scaling existing development programs, including driving analysis and incremental process improvements.
• Ability to manage multiple projects simultaneously in a fast-paced environment and analytical problem-solving skills with a focus on continuous improvement.
• Experience leading cross-functional projects in a matrixed environment, including achieving results by working across teams (e.g., People Partners, D&I, Compensation, Recruiting, Legal).
• Excellent written and verbal communication skills and a proven track record influencing senior leaders and stakeholders.
• Strong group facilitation and presentation skills across a variety of formats (live, in-person, or remote).
• Willingness to travel (roughly 20%).

Nice-to-haves

• Masters Degree (MBA, Human Resources, etc.).
• PMP Certification or related program management certification.
• Experience working within fleet/vehicle management.
• Previous experience working in the autonomous vehicle industry.
• Proficiency in Google Suites, Monday.com, Slack, Looker.

Benefits

• Paid time off (e.g., sick leave, vacation, bereavement)
• Unpaid time off
• Zoox Stock Appreciation Rights
• Amazon RSUs
• Health insurance
• Long-term care insurance
• Long-term and short-term disability insurance
• Life insurance