Senior Program Manager, SDR Enablement

Rippling People Center Inc. - Austin, TX

Full-time - Senior

Austin, TX

About the position

The Senior Program Manager for SDR Enablement at Rippling is responsible for ensuring the success of the Sales Development Representative (SDR) teams by managing end-to-end enablement programs. This role involves collaborating with various stakeholders to develop and execute training programs, analyze performance metrics, and create content that supports the SDR teams in achieving their goals. The position requires a strategic mindset, strong project management skills, and a passion for enabling teams to succeed in a fast-paced environment.

Responsibilities

• Develop and manage end-to-end SDR enablement programs, including curriculum design, playbook development, and certification processes.
• Execute and evaluate program effectiveness to ensure alignment with business objectives.
• Partner with SDR Leadership and key stakeholders across Revenue Ops, Marketing Ops, and Business Ops to execute and evaluate program effectiveness.
• Facilitate SDR training, including cold calling, multithreading, account prioritization, objection-handling, and qualification.
• Coach SDRs on processes and new rollouts, ensuring effective knowledge transfer.
• Oversee multiple enablement projects, ensuring timely execution and alignment with strategic goals.
• Coordinate with cross-functional teams to deliver on strategic initiatives.
• Review and analyze data to inform enablement recommendations based on business gaps.
• Interpret key performance metrics to identify opportunities for impact and ensure rapid SDR ramp-up and effectiveness.
• Create and update onboarding content for new SDRs, ensuring relevance and accessibility.

Requirements

• At least 5 years of relevant experience in Enablement, Program Management, Product Marketing, Sales Operations, and/or Sales.
• Ability to thrive in very fast-paced environments, effectively managing shifting priorities and handling multiple tasks without becoming easily overwhelmed.
• Strategic mindset with an ability to navigate ambiguity.
• An aptitude for problem-solving and working cross-functionally with others.
• Knowledge of SDR sales skills surrounding successful outbounding.
• Exceptional communication, presentation, and organizational skills.
• Self-starter with a bias towards action.
• Strong operational excellence skills - understands how to organize chaos, streamline processes, create workflows to support more efficient working processes.

Benefits

• Competitive salary range based on experience and location.
• Remote work flexibility for candidates outside the office radius.
• Opportunities for professional development and growth.