Senior Program Manager, Store Operations

About the position

Our values start with our people, join a team that values you! We are the nation's largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience. As part of our team, you will experience: Success. Our winning team pursues excellence while learning and evolving Career growth. We develop industry leading talent because Ross grows when our people grow Teamwork. We work together to solve the hard problems and find the right solution Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community. Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

Responsibilities

• Support Store Operations and Loss Prevention strategic multi-year planning; develop content for meetings and special events that are critical for strategic alignment and team cohesion.
• Serve as PMO on inter-functional projects and initiatives within Store Operations and Loss Prevention, integrating connecting work streams that would otherwise remain siloed and ensuring decisions are sound and meet the needs of the business.
• Provide insight, guidance and recommendations on fast-moving, highly nuanced initiatives and serve as the primary point person for Senior Leadership.
• Develop and implement effective communication strategies (e.g., presentation decks, talking points) to ensure Senior Leadership is informed and aligned on department goals, objectives, and key performance indicators.
• Drive continuous improvement for the Store Operations and Loss Prevention organization - proactively identify obstacles and challenges across the organization, create best practices to solve them, and influence others to ultimately implement new practices.
• Facilitate Store Operations and Loss Prevention corporate workload planning (including the maintenance of a 3-year Store Operations and Loss Prevention Initiatives Roadmap) and provide governance for unplanned demand.
• Attend and recap senior level meetings and ensure the appropriate business partners are looped into conversations and outcomes from that meeting to enhance collaboration.

Requirements

• Bachelor's degree required, 6+ years of professional work experience, preferably within strategic management consulting, retail, and/or consumer products.
• Demonstrated track record as an outstanding problem-solver and strategic thinker.
• Very strong written and oral communicator; strong presentation and deck writing skills.
• Experience with strategic initiatives, cross-functional stakeholder engagement, and project management.
• Excellent interpersonal and people leadership skills.
• Intellectual curiosity, humility and resilience to navigate a fast-paced retail landscape.
• A detail-oriented approach to managing work processes.
• Unquestionable personal and professional character and integrity.
• Strong fundamental business technical skills - must be Excel and PowerPoint proficient.
• Prior retail or related experience is preferred.

Nice-to-haves

• MBA preferred.
• Understanding of the intricacies of a retail P&L and balance sheet.

Benefits

• Competitive salary range of $108,800 - $165,950.
• Continuous learning opportunities and development.