Senior Program Manager, Store Operations

About the position

The Senior Manager within the Store Operations Planning and Administration team is tasked with spearheading solutions for business challenges (including serving as PMO on inter-functional projects and initiatives) and driving collaboration, continuous improvement, organization and alignment with Senior Leadership. This person will support the development and implementation of effective communication strategies to ensure internal and external stakeholders are informed about Store Operations and Loss Prevention goals, objectives, and key performance indicators. This position will frequently interface with Senior Leadership within Store Operations and Loss Prevention.

Responsibilities

• Support Store Operations and Loss Prevention strategic multi-year planning; develop content for meetings and special events that are critical for strategic alignment and team cohesion.
• Serve as PMO on inter-functional projects and initiatives within Store Operations and Loss Prevention, integrating connecting work streams that would otherwise remain siloed and ensuring decisions are sound and meet the needs of the business.
• Provide insight, guidance and recommendations on fast-moving, highly nuanced initiatives and serve as the primary point person for Senior Leadership.
• Develop and implement effective communication strategies (e.g., presentation decks, talking points) to ensure Senior Leadership is informed and aligned on department goals, objectives, and key performance indicators.
• Drive continuous improvement for the Store Operations and Loss Prevention organization - proactively identify obstacles and challenges across the organization, create best practices to solve them, and influence others to ultimately implement new practices.
• Facilitate Store Operations and Loss Prevention corporate workload planning (including the maintenance of a 3-year Store Operations and Loss Prevention Initiatives Roadmap) and provide governance for unplanned demand.
• Attend and recap senior level meetings and ensure the appropriate business partners are looped into conversations and outcomes from that meeting to enhance collaboration.

Requirements

• Bachelor's degree required, 6+ years of professional work experience, preferably within strategic management consulting, retail, and/or consumer products. MBA preferred.
• Demonstrated track record as an outstanding problem-solver and strategic thinker.
• Very strong written and oral communicator; strong presentation and deck writing skills.
• Experience with strategic initiatives, cross-functional stakeholder engagement, and project management, including the ability to drive results and manage competing priorities.
• Excellent interpersonal and people leadership skills.
• Intellectual curiosity, humility and resilience to navigate a fast-paced retail landscape.
• A detail-oriented approach to managing work processes.
• Unquestionable personal and professional character and integrity.
• Strong fundamental business technical skills - must be Excel and PowerPoint proficient.
• Prior retail or related experience is preferred.

Benefits

• Base salary range of $108,800 - $165,950, dependent on factors including experience, skills, qualifications, relevant education, certifications, seniority, and location.