Senior Scrum Master

About the position

We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future. The role involves leading Scrum/Kanban teams, guiding agile ceremonies, and ensuring adherence to Agile principles. The candidate will serve three teams and work closely with Product Owners, the development team, and partner teams to deliver high-quality products and improve efficiency. This position offers a hybrid work arrangement, with candidates expected to work in the office three days a week (Tuesday through Thursday) if they are near the locations.

Responsibilities

• Practice and advocate Agile principles, values, and behaviors
• Lead and conduct daily standups, sprint planning, backlog refinement, sprint reviews, and retrospectives
• Lead and conduct PI Planning activities, assist with PI ceremonies, manage capacity planning, and present the outcomes of PI to stakeholders
• Oversee the Kanban board to optimize flow, identify bottlenecks, and ensure work items move smoothly through the process
• Provide transparency, foster innovation, leverage analytical thinking, and remove impediments within Agile teams
• Oversee or facilitate Agile events and problem-solving sessions, promote open dialogue, and engage partners as needed
• Generate and track Agile performance metrics, drive improvements, and ensure a data-driven approach to decision-making
• Monitor tickets/incidents flow, compliance dashboards, change communications, and inter-team dependencies
• Utilize asynchronous communication tools and clear documentation to keep everyone informed and engaged
• Proactively work with dependent teams, partner Scrum/Kanban teams to ensure dependencies are tracked and met
• Coordinate and support effective communication among team members across time zones

Requirements

• Bachelor's degree in computer science, Information Technology, Business, or a related field, or equivalent experience
• 5+ years of experience as a Scrum Master or in a similar role
• Excellent communication, interpersonal, collaboration, and facilitation skills
• Strong understanding of Agile principles and practices, including Scrum, Kanban, and Lean
• Proven ability to coach and mentor Agile teams
• Experience with Agile tools such as Rally
• Ability to work effectively in distributed and cross-functional teams

Nice-to-haves

• Experience with managing scrum/kanban for Cloud Engineering, Reliability Engineering, Infrastructure Teams, and Insurance Industry
• Experience in managing multiple Scrum and Kanban teams across various time zones
• Experience with scaled Agile frameworks (e.g., SAFe)
• Scrum Master certification (e.g., Certified Scrum Professional, Advanced Certified ScrumMaster)
• Candidate must be authorized to work in the US without company sponsorship. The company will not support the STEM OPT I-983 Training Plan endorsement for this position.

Benefits

• Short-term or annual bonuses
• Long-term incentives
• On-the-spot recognition