Senior Service Development Engineer

About the position

At Boston Scientific, the Senior Service Development Engineer will provide service support and leadership for Boston Scientific capital equipment offerings and associated support infrastructure. You will interface with product design, product manufacturing, and marketing groups both internal and external to the company to assure product supportability, serviceability, and reliability. As the subject matter expert, aid Capital Equipment process owners in the development of programs that are global in nature and meet the requirements of the project. Develop and implement end of life programs for Boston Scientific capital equipment. Provide project management leadership to establish and implement service support infrastructure for new and updated capital equipment offering.

Responsibilities

• Fully support the Quality Policy by building quality into all aspects of the incumbent's work and by maintaining compliance to all quality requirements.
• Project core team member representing service for assigned products.
• Interface with design engineers to identify and implement problem resolution.
• Provide product servicing requirements analysis for design input.
• Assure the design for service - Field and depot serviceability and repairability.
• Develop and implement service plan and requirements documentation.
• Manage escalation and resolution of extremely complex and unique field issues.
• Provide support for product changes throughout product life cycle.
• Working with a cross function team, support the development of: Training requirements, documentation, and support processes; Training assistance and delivery; Field service support documentation; Service tools for in-house and field-based support; Technical Support requirements, tools, and training; Call Center processes and information systems; Processes and designs for the proposed service models.

Requirements

• Bachelor's degree in Electrical Engineering, Biomedical Engineering or related field.
• At least 5 years of experience with a bachelor's degree or 3 years of experience with a master's degree.
• Technical service experience supporting Capital Equipment or Capital Equipment Engineering, R&D, or related fields.
• Project Management experience.
• Experience developing and delivering technical product training.
• Experience successfully driving product and process improvements.
• Must be willing to travel in US and OUS up to 20% of the time.

Nice-to-haves

• Field engineering experience.
• Formal training in Six Sigma, LEAN and Project Management is an advantage.
• Technical Service experience supporting Capital Equipment in the Medical Device industry.

Benefits

• 401k
• 401k_matching
• dental_insurance
• health_insurance
• life_insurance
• paid_holidays
• tuition_reimbursement
• vision_insurance