Senior Site Reliability Engineer

About the position

The Media Platforms SRE team under the Apple Service Engineering division is one of the most exciting examples of Apple's long-held passion for combining art and technology. These are the people who power the App Store, Apple TV, Apple Music, Apple Podcasts, and Apple Books. And they do it on a massive scale, meeting Apple's high expectations with high performance to deliver a huge variety of entertainment in over 35 languages to more than 150 countries. These engineers build secure, end-to-end solutions. They develop the custom software used to process all the creative work, the tools that providers use to deliver that media, all the server-side systems, and the APIs for many Apple services. Thanks to Apple's unique integration of hardware, software, and services, engineers here partner to get behind a single unified vision. That vision always includes a deep commitment to strengthening Apple's privacy policy, one of Apple's core values. Although services are a bigger part of Apple's business than ever before, these teams remain small, forward-thinking, and cross-functional, offering greater exposure to the array of opportunities here. Media Platforms SRE is responsible for designing, building and running a diverse set of services that ingest, transform and manage all media content across products like the App Store, Apple Music, Apple Fitness+ and, Apple TV+. Whether it's the latest episode of the Morning Show, a new album from your favorite artist or a brand new iOS app destined for the App Store, you will make sure our systems are highly available, fast and efficient. You'll interact with a diverse range of system types -- public facing web & API developer services like App Store Connect & TestFlight, pipeline based transformation systems such as iOS binary processing and audio & video transcoding as well as internal business systems and machine learning models. Culturally we believe in a close partnership with our development teams and aim to design & build new services together. We're passionate about software and automation in SRE and develop a variety of tooling and infrastructure. Our services run on mixed platforms - many run on our bare metal fleet which you will help transition to new Kubernetes micro services and work with state of the art observability tools and monitoring platforms.

Responsibilities

• Design, build and run a diverse set of services that ingest, transform and manage all media content.
• Ensure systems are highly available, fast and efficient.
• Interact with a diverse range of system types including public facing web & API developer services.
• Collaborate closely with development teams to design & build new services.
• Develop tooling and infrastructure for software and automation in SRE.
• Transition services from bare metal fleet to Kubernetes micro services.
• Work with observability tools and monitoring platforms.

Requirements

• BS or MS degree in computer science.
• 3+ years of experience coding with programming languages such as Golang, Python, Java, C++.
• Experience in and passion for a Reliability Engineering, DevOps or infrastructure focused role.
• Deep systems and infrastructure knowledge.
• Excellent troubleshooting and problem solving skills.

Nice-to-haves

• Experience building observability and monitoring for distributed systems.
• Experience with configuration management tools such as Terraform, Ansible or Puppet.
• Passion for designing and building reliable systems.
• Familiarity with microservices architecture and container orchestration with Kubernetes.
• Demonstrated ability to deliver results on time with high quality.
• Automation advocate - you truly believe in removing operation load with software.
• Experience with deploying, supporting and monitoring new and existing services, platforms, and application stacks.

Benefits

• Comprehensive medical and dental coverage.
• Retirement benefits.
• Range of discounted products and free services.
• Reimbursement for certain educational expenses including tuition.
• Opportunity to participate in Apple's discretionary employee stock programs.
• Eligibility for discretionary restricted stock unit awards.
• Ability to purchase Apple stock at a discount through Employee Stock Purchase Plan.
• Potential for discretionary bonuses or commission payments.
• Relocation assistance.