Senior Site Reliability Engineer

About the position

The Senior Site Reliability Engineer is a role for the motivated coder/hacker/engineer that wants to solve problems at the root cause, in an elegant and sustainable way. In this position, you will be an instrumental part of our TechOps team, which exists to build and support the foundational tools that our product teams use to build products our customers love and trust. We care deeply about our delivery pipeline being simple, reliable, consistent, and fast. You will be successful in this role if he/she has a deep love for automation, building scalable systems, embracing new technologies, and sharing with teammates.

Responsibilities

• Support all Daxko software offerings and integrated third-party tools
• Collaborate on cases escalated to TechOps Support and build long-term solutions for recurring cases with automatable solutions
• Identify and resolve technical debt items that, if resolved, could make other engineers more efficient
• Coordinate with agile development teams, DBAs, implementation, and support to ensure the production environment is healthy and stable
• Identify repetitive tasks and automate them (spinning up new environments, deployments, etc)
• Build, support, and administer all aspects of Daxko's continuous product delivery pipeline
• Work with core components such as load balancers, firewalls, etc.
• Make it painless for product teams to develop, test, deploy and monitor by providing clear, documented frameworks around our operational systems
• Execute our disaster recovery plan; ensuring it is up-to-date and thoroughly tested
• Mentor team members as a subject-matter expert
• Monitor system activity 24x7 as part of an on-call rotation
• Troubleshoot system jobs and services that fail and work with core development teams as needed to ensure operational stability and efficiency

Requirements

• Bachelor’s degree in a technical discipline OR equivalent experience
• Five (5+) years of experience
• Extensive experience with automation tools such as Terraform, Chef, or Ansible
• Scripting experience with the following languages: Python, Ruby, Bash
• Experience with modern git repo technologies (GitHub, BitBucket, GitLab)
• Experience with CI/CD technologies (Jenkins, GitLab CI)
• Problem-solving skills and attitude
• Ability to work independently and as part of a team
• Advanced understanding of Linux, networking, and Internet principles
• Fantastic attention to detail
• Ability to prioritize and work well under pressure
• Effective interpersonal skills (written and oral) and the ability to communicate effectively with a variety of staff levels
• Strong understanding of internet technologies (DNS, SNMP, HTTP, TCP/IP, CDNs)
• Strong understanding of serverless technologies (AWS Lambdas)
• Experience with virtualization and cloud technologies (VMWare, AWS)

Nice-to-haves

• Experience with Containers and Orchestration (Docker, K8s, Rancher, EKS, ECS)
• Experience with Monitoring Technologies (Logicmonitor, Instana, NewRelic, Rapid7, CloudPassage, etc.)
• Experience working tickets and managing priorities within issue tracking systems (Jira, etc.)
• Experience with modern web technologies (HTML5, CSS3, AJAX, JQuery, etc.)
• Experience developing or supporting C#, Java or Php applications
• General knowledge of relational databases (MySQL, MSSQL preferred)
• Experience supporting NoSQL and caching systems (Redis, mongoDB, DynamoDB, ElastiCache, etc.)
• Understanding of Event driven architecture and related systems (Kafka, Kenesis, SNS, Redshift)

Benefits

• Flexible paid time off
• Affordable health, dental, and vision insurance options
• Monthly fitness reimbursement
• 401(k) matching
• New-Parent Paid Leave
• Casual work environments
• Remote work