Senior Site Reliability Engineer

About the position

We are seeking experienced Senior Systems Engineer with extensive experience in Microsoft 365 administration, mobile device management (Intune), and identity management solutions including Active Directory (AD) and Entra ID. The ideal candidate will have a robust background in automation, infrastructure management, and virtualization, with strong capabilities in leveraging automation tools within Windows environments. As an onsite/hybrid employee, you are expected to be in the Chicago office on Tuesdays, Wednesdays and Thursday.

Responsibilities

• Architect and support solutions leveraging MS Azure.
• Expert-level configuration and management of Entra ID, ensuring robust identity and access management.
• Design, engineer, and manage virtual desktop solutions such as Azure Virtual Desktop (AVD), and Windows 365.
• Engineer and manage M365 office and email infrastructure, DNS, and certificates lifecycle.
• Manage Windows devices leveraging Intune Mobile Device Management (MDM).
• Develop automation solutions for Windows infrastructure utilizing platforms such as Power Platform and scripting tools, including PowerShell.
• Utilize Infrastructure as Code (IaC) techniques to automate infrastructure provisioning, configuration, and maintenance processes.
• Manage and optimize Continuous Integration/Continuous Deployment (CI/CD) pipelines using tools such as GitHub and Azure DevOps.
• Deploy comprehensive monitoring solutions, ensuring real-time visibility leveraging native Azure capabilities and other 3rd party solutions.
• Provide timely response to system performance issues.
• Diagnoses complex issues, performing root cause analysis, and providing long-term solutions.
• Coordinate with external vendors and internal stakeholders, including clearly communicating technical information to non-technical teams.
• Apply and understand security best practices, leveraging Microsoft Identity Access Management (IAM) and Conditional Access Policies to ensure secure access to resources.
• Stay current with emerging technologies, industry trends, and best practices through continuous learning and active participation in relevant industry events.
• Available for occasional off-hours break-fix, patching and application deployment support.

Requirements

• 8-12 years of hands-on IT Engineering experience
• Strong background in automation, scripting (PowerShell), and infrastructure automation techniques.
• Experience supporting technical solutions leveraging Microsoft Azure
• Extensive experience in Microsoft 365 administration and virtual desktop technologies.
• Expert-level proficiency in Entra ID, and MDM solutions
• Familiar with CI/CD pipelines, particularly using GitHub and Azure DevOps.
• Proficiency in diagnosing complex issues, performing root cause analysis, and providing long-term solutions.
• Experience optimizing Microsoft environments for performance, scalability, and reliability.
• Commitment to continuous improvement, learning, and staying abreast of industry developments.

Benefits

• Comprehensive benefits package focused on health and wellness, retirement planning, and diversity and inclusion.
• Discretionary bonus based on individual, team, and company performance.