Senior Site Reliability Engineer

About the position

ChargePoint provides industry leading cloud services and applications for station owners to manage their charging infrastructure, drivers to keep their EVs charged, and for us to efficiently operate the worldwide network of charging stations. It is critical to provide a reliable charging experience to all stakeholders and maintain a 99.99% uptime.

Responsibilities

• Monitoring, troubleshooting and addressing live-site issues to maintain high availability, system performance and security
• Understand key user-facing metrics and develop SLIs, SLO targets and error budgets
• Consolidating complete infrastructure monitoring and alerting into a single system (Prometheus + Alertmanager), adding monitoring for missing use cases, enhancing alerts with contextual information (severity, links to dashboards, runbooks, etc.) and tweaking alerting to reduce false positives
• Upgrading & patching OS, databases, networking & other infrastructure components
• Optimizing on-call processes, leading incident management, post-mortems, root-cause analysis
• Continuously finding opportunities to improve system reliability and uptime e.g., by building self-healing systems, adding monitoring for critical scenarios, striving to automate manual processes

Requirements

• Bachelor's degree in computer science or other highly technical, scientific discipline
• 5+ years of experience managing distributed systems & web applications with high uptime requirements that are being used by 10's of millions of users
• Experience with Linux and LAMP stack
• Experience with observability tools e.g., Newrelic, Prometheus, Grafana, Cloudwatch, Zabbix, ELK
• Experience on IaC tools like Ansible, terraform, terragrunt
• Self-starter; strong drive, bias-to-action, commitment and work ethic; willingness to take on big challenges and own the results from brainstorm to execution
• Excellent written and verbal communication skills - Able to influence others effectively