Senior Staff Representative - IFE Field Support

About the position

Find your future at United! We're reinventing what our industry looks like, and what an airline can be - from the planes we fly to the people who fly them. When you join us, you're joining a global team of 100,000+ connected by a shared passion with a wide spectrum of experience and skills to lead the way forward. Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world's biggest route network. Connect outside your team through employee-led Business Resource Groups. Create what's next with us. Let's define tomorrow together. At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they're well taken care of and ready to get our customers to their desired destinations.

Responsibilities

• Supports field technicians and provides expertise and oversight on chronic, complex, and repeat troubleshooting and repair needs (In Flight Entertainment/WIFI/Cabin Systems).
• Provides in-station support to facilitate first time fix plans, including chronic aircraft, from a technical standpoint.
• Collaborates heavily with Service Engineering, Maintenance Control, and indirectly OEM's, including Panasonic, ViaSat, Thales, Gogo, Boeing, and Airbus.
• Engages in the design and upkeep of robust tracking and reporting databases to help identify trends and expedite repairs.
• Manages Inflight entertainment failures by coordinating with planning and parts logistics.
• Tracks chronic items, manages the WIFI desk, coordination with planning and maintenance control.
• Provides technical solutions to increase passenger experience for zonal failures.
• Proactively collects, prioritizes, and analyzes data to provide reports and solutions based on trends, across multiple projects and programs.
• Provides technical support for MRO station: retrofit, aircraft checks, component, and tooling movement.
• Supports cabin systems while providing solutions to technical and diagnostic tooling support.
• Coordinates with engineers and supports avionics department with onboard loadable components (OBLS), focusing on ATA chapters CH23/CH25/CH33/CH34/CH44.
• Handles inductions: New aircraft deliveries from Boeing/Airbus.
• Manages aircraft recovery: software load as well as retrofit support of software testing at the vendor facilities.

Requirements

• Bachelor's degree or equivalent work experience.
• FAA A&P Certificate.
• This is a DOT Sensitive Position.
• Valid Driver's License is required.
• 5 + years of experience.
• Knowledge of various Inflight entertainment systems.
• Cabin systems familiarization.
• Knowledge of Engineering documents for process improvement.
• Ability to perform in a fast-paced environment.
• Excellent communication skills with demonstrated ability to coordinate and manage cross-functionally.
• Able to independently complete tasks and provide timely updates.
• Fast learner with ability to take remote learning and web-based classes.
• Able to capture anomalies based on frequent vendor Audits.
• The ability to access elevated aircraft areas via ladders, lift trucks, boom lifts and other devices.
• The strength to lift 50 pounds, physical flexibility, and the ability to work in confined spaces.
• Must be available for any shift within a 24/7 operation, weekends, and holidays.
• Must be legally authorized to work in the United States for any employer without sponsorship.
• Successful completion of interview required to meet job qualification.
• Reliable, punctual attendance is an essential function of the position.

Nice-to-haves

• Master's degree in Aeronautical or Electrical Engineering.
• FCC license.
• MRO Experience with Install, Service and retrofit Aircraft Systems knowledge.
• Knowledge of Excel macros, and VBA coding for database applications.

Benefits

• Medical, dental, vision, life, accident & disability insurance.
• Parental leave.
• Employee assistance program.
• Commuter benefits.
• Paid holidays.
• Paid time off.
• 401(k) plan.
• Flight privileges.