Senior System Administrator

About the position

SAIC is seeking a Senior System Administrator with Cloud experience or training to support an IT program at the United States Marshals Service (USMS). In this position, you will work with a team that provides computing capabilities and in-depth support for our clients and users. The team builds and maintains user environments, delivers subject matter expert support, and application-level software and tools. This role requires 100% onsite work, 5 days a week.

Responsibilities

• Perform Windows administration duties
• Perform installations and patching of Windows operating systems
• Assist customers with the installation and updates of applications
• Install software and troubleshoot software installation issues
• Monitor systems and perform hardware troubleshooting, tracking, resolution, and routine maintenance and security updates
• Ensure security protocols and standards are applied and tracked
• Perform system backups and provide data recovery if needed
• Document processes and Standard Operating Procedures
• Monitor resource usage, anticipate problems, and suggest solutions
• Manage production and development systems and provide higher-level technical support (Tier II/III) to clients when needed
• Work closely with colleagues to meet team goals and improve processes and practices
• Create and maintain documentation of the systems
• Conduct configuration, deployment, troubleshooting, and maintenance of various versions of Microsoft Windows operating systems
• Provide software and hardware support to the customer development team
• Setup and maintain offsite disaster recovery environments
• Review system and security logs and report to the team regarding incidents and potential threats to the network environment, systems, users, and/or infrastructure
• Work with load balancing, failover, and data replication technologies
• Utilize WSUS, Ivanti, and/or other industry patching solutions

Requirements

• BS and 9 years of experience (4 years experience in lieu of degree)
• Active Secret or above clearance
• Self-starter, driven to learn how to quantify, analyze, and resolve complex issues
• Ability to work well in a team environment and independently when required
• Ability to work with minimal direction
• Good communication and documentation skills
• Understanding of IT security best practices
• Understanding of basic networking concepts
• Outgoing team player and self-motivated individual with excellent communication skills with the ability and desire to interact with all users and work closely with other technical staff or independently
• Demonstrated ability to multi-task effectively under pressure with the ability to frequently re-assess priorities for multiple tasks or projects
• Strong time management and resource management capabilities
• Must have advanced working knowledge of a variety of computer software applications such as MS Teams, Word, PowerPoint, Excel, Visio, Outlook, MS Project