About the position
As a Senior Systems Administrator at Vaco, you will play a crucial role in providing day-to-day support for multiple clients' IT environments. This position involves resolving tickets, patching systems, handling escalations, troubleshooting issues, and deploying PCs. You will utilize your strong end-user and PC support skills to address PC issues both remotely and onsite. Additionally, you will be expected to have advanced server administration capabilities, including knowledge of VCenter, backup solutions, and Azure, to build, maintain, and ensure that security needs are met. Your role will also require excellent verbal and written communication skills to interact effectively with clients and document all work performed. In this position, you will serve as a technical focal point for other System Administrators, assisting them with complex technology incidents and eliminating recurring issues through root cause analysis and remediation. You will be responsible for resolving a wide range of tickets related to servers, applications, networks, and laptops/desktops, as well as configuring Windows Active Directory, Group Policy, and file and print services. Your duties will include building and configuring hardware, peripherals, and services according to standards and project requirements, troubleshooting and deploying workstations, servers, VPNs, printers, switches, routers, and software packages. You will also perform software installations, configurations, upgrades, troubleshooting, and performance tuning across various vendors and systems. Proactive daily client checks will be part of your responsibilities, ensuring any discrepancies are remediated. You will monitor system performance according to established SLAs, maintain server patching and backup schedules, and provide after-hours on-call support on a rotating basis. The ability to deliver professional and personable onsite and remote support is essential for success in this role.
Responsibilities
- Serve as a technical focal point for other System Administrators by resolving or assisting with difficult technology incidents.
- Eliminate recurring issues through root cause analysis and remediation.
- Resolve a wide range of tickets, including server, application, network, laptops/desktops, and configuration of Windows Active Directory, Group Policy, file and print services.
- Build and configure hardware, peripherals, and services in accordance with standards and project requirements.
- Troubleshoot, repair, configure, and deploy workstations, servers, VPN, printers, switches, routers, peripherals, and software packages.
- Perform software installations, configuration, upgrades, troubleshooting, and performance tuning from multiple vendors and systems.
- Perform proactive daily client checks and remediate any discrepancies discovered.
- Test new equipment, image operating systems, perform data backups, and complete restores.
- Monitor performance and maintain systems according to established SLAs.
- Ensure server patching and backup schedules are maintained and documented.
- Support after hours on-call on a rotating basis.
- Deliver professional and personable onsite and remote support.
Requirements
- Minimum 5+ years of IT experience with IT administration and support experience, particularly with Windows administration and management of servers, O365, One Drive, Azure, Active Directory, DHCP, DNS, Group Policy, and RDS.
- Strong background in virtualization, including but not limited to ESXi and VCenter.
- Solid level of critical thinking, root cause analysis, and problem-solving skills with commonly used concepts, practices, procedures, and tools used in supporting and maintaining Windows-based solutions.
- Excellent communication and customer service skills with the ability to work with minimal supervision in a fast-paced environment.
- Desire to learn, grow, and enhance team abilities.
- Previous experience in a fast-paced consulting or MSP environment.
- Solid knowledge of backup solutions and network storage solutions.
- Basic knowledge of network services: WAN and LAN connectivity, routers, firewalls, and security.
- Core understanding of information security best practices and networking fundamentals.
- Tier 2 and 3 desktop support experience.
