Senior Systems Analyst

About the position

The position involves leading the design, development, testing, deployment, and enhancement of advanced software and IT solutions for the FAA's Aviation Noise Complaint & Inquiry Response (ANCIR) and Chatbot programs. The role requires expertise in AI and NLP, focusing on creating and maintaining IT solutions hosted in the FAA's AWS environment, while ensuring compliance with FAA-approved configurations and Agile methodologies.

Responsibilities

• Develop and maintain IT solutions using AI and NLP for Chatbot systems in the FAA's AWS environment.
• Design, implement, and manage web applications and database systems for public and internal interfaces.
• Perform solution architecture, software design, development, testing, and integration adhering to Agile methodologies.
• Collaborate with stakeholders to document requirements for new system features or enhancements.
• Conduct functional and user acceptance testing to ensure system integrity and quality.
• Generate detailed project documentation, including risk management plans and testing reports.
• Lead efforts in UI/UX design to enhance system usability and accessibility.
• Plan and implement a comprehensive configuration management program, including maintaining a Software Configuration Management Plan (SCMP).
• Manage software change requests, ensuring accurate documentation and impact analysis.
• Evaluate and implement change proposals, including Software Change Proposals (SCPs) and Engineering Change Proposals (ECPs).
• Develop phased Software Testing Plans (STPs) to identify and correct issues during development and UAT phases.
• Conduct defect remediation and provide detailed Software Test Reports after each testing phase.
• Lead UAT and cutover activities for smooth transitions to production environments.
• Conduct software performance and system sizing analysis to enhance performance and scalability.
• Deliver comprehensive documentation, including traceability matrices and design descriptions.

Requirements

• Bachelor's degree or higher in Engineering, Math, Computer Science, Information Technology, or a related field.
• Minimum of 15 years of relevant experience in software development, system analysis, and IT solution architecture.
• Strong expertise in AI, NLP, AWS, UI/UX design, and process automation.
• Proven track record with designing and implementing Agile-based development projects.
• Strong analytical and problem-solving skills, with the ability to manage complex tasks independently.
• Strong interpersonal skills and good judgment with the ability to work alone or as part of a team.

Nice-to-haves

• Experience with FAA environments or government IT systems is highly desirable.
• Knowledge of FAA-approved software configurations and processes preferred.
• Competency with platforms like Jira, MS Teams, ServiceNow, and SmartSheet.
• Experience in conducting training sessions and developing user guides.

Benefits

• Equal employment opportunity for all employees.
• Reasonable accommodations for qualified individuals with disabilities.