Senior Technical Account Manager

Snowflake Computing

Full-time - Senior

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

The Senior Technical Account Manager at Snowflake plays a crucial role in bridging technical and commercial responsibilities. This position involves becoming the post-sales technical lead for assigned customer workloads, providing expert technical guidance, and collaborating with various teams to ensure customer success and growth. The role requires a proactive approach to educating customers and developing actionable plans to drive their use cases effectively.

Responsibilities

• Collaborate regularly with Sales Engineers and Solution Architects to identify strategies that enable customers to achieve their business goals.
• Develop a deep understanding of assigned customer's environment, use cases, and challenges, providing expert technical advice post-production.
• Develop, manage, and implement a strategy for efficient workload consumption.
• Work with Snowflake Product and Engineering teams to access new product innovations, private previews, and upgrade requirements.
• Act as the technical advisor for production workloads, handling multiple use cases within large, complex organizations.
• Monitor incoming cases for assigned customers and provide contextual technical guidance to expedite issue resolution.
• Utilize resources from Performance Engineering, Professional Services, Incident Management, and Support Engineering, engaging specialized technical experts as needed.
• Willingness to travel regionally to customer locations to deliver on-site solutions and build strong customer relationships.

Requirements

• B.S. or M.S degree in Computer Science, Information Systems, Engineering, or equivalent practical experience.
• Hands-on experience with Python, SQL, or Scala.
• 8+ years of experience managing enterprise customer relationships as a Technical Lead or Technical Account Manager or equivalent role.
• 5+ years of experience working with AWS, Azure, GCP, and/or a private cloud environment.
• Experience working with customers in industries such as Retail/CG, Financial Services, Healthcare, Media & Advertising.
• Understanding of database management and data engineering concepts.
• Exposure to the partner ecosystem as it pertains to Snowflake solutions.
• Experience in customer-facing roles such as pre-sales, technical architecture, customer success, or consulting.
• Skilled in resolving complex escalations with senior customer executives.
• Excellent verbal, written, communication, and receptive listening skills.
• High levels of emotional intelligence (EQ), empathy, proactivity, and the ability to advocate for both customers and internal teams.
• Successful experience working, collaborating, and establishing relationships with leadership, colleagues, and clients.
• Excellent team player able to work with virtual and global cross-functional teams.

Nice-to-haves

• Hands-on Snowflake experience is preferred.
• Snowflake, AWS, Google, or Microsoft Cloud Certification(s) a plus.
• Snowflake Snowpro Advanced Certification is preferred.

Benefits

• Medical, dental, vision, life, and disability insurance
• 401(k) retirement plan
• Flexible spending & health savings account
• At least 12 paid holidays
• Paid time off
• Parental leave
• Employee assistance program
• Other company benefits