Cortex - San Francisco, CA
posted 3 months ago
Cortex is seeking a Senior Technical Account Manager to join our team, where you will play a pivotal role as the voice of the customer. This position is fully remote, allowing you to work from anywhere in the United States, with the added benefit of quarterly offsites to foster team relationships and collaboration. As a Senior Technical Account Manager, you will coordinate between Cortex's Sales, Product, and Engineering teams, ensuring that our largest customers receive the highest level of service and support. Your technical expertise will be crucial in addressing customer inquiries and providing solutions that enhance their experience with our products. In this role, you will be responsible for understanding customer goals and use cases, which will enable you to suggest process changes, product adoption strategies, and configurations that align with their needs. You will participate in Monthly and Quarterly Business Reviews, collaborating closely with product management, engineering, and technical services teams to identify new features and products that can benefit our customers. Your ability to manage multiple projects simultaneously and your strong communication skills will be essential as you advocate for our customers and ensure the success of our enterprise deals. As an early member of our Customer Success team, you will have the opportunity to shape the design and practices of the team while mentoring others. We hold a high bar for customer success, and we are looking for someone who is not only technically proficient but also passionate about delivering exceptional service. The ideal candidate will have a strong background in cloud technologies and containerization tools, along with a proven track record in customer interaction and support.