Senior Technical Content Writer

About the position

Immersive Labs is the leader in people-centric cyber resilience. We have an exciting vision for cybersecurity - one that puts people at the center of cyber. Our cyber resilience SaaS platform is an agile, hands-on solution that helps teams continuously assess, build, and prove cyber capabilities through real-life simulations, rather than one-off training sessions. We help the world’s biggest brands like Citi, Pfizer, Daimler, Humana, and HSBC, protect their revenues and brand reputations. Founded in 2017 from a cargo container in Bristol, UK, Immersive Labs has progressed to the global stage and has secured over $180 million of funding.

Responsibilities

• Managing & maintaining the Help Center: Regularly update knowledge base articles, FAQs, video walk throughs, and troubleshooting guides to ensure they remain accurate and relevant, as well as maintaining working integration between the Help Center and community.
• Writing and editing technical documentation: Develop user guides, API documentation, release notes, and other technical materials for both internal and external audiences.
• Collaborating with SMEs: Work closely with engineers, product managers, and other technical experts to translate complex concepts into easy-to-understand content.
• Supporting thought leadership initiatives: Assist in creating blog posts, whitepapers, and other content that positions the company as an industry leader.
• Ensuring content quality and consistency: Establish and enforce style guides, maintain a clear and consistent voice, and implement best practices for technical communication.
• Gathering and acting on feedback: Use analytics, customer feedback, and internal insights to continuously improve documentation and content effectiveness.

Requirements

• 3–6 years of experience in technical writing, documentation, or related content creation roles.
• Strong ability to explain complex technical concepts to both technical and non-technical audiences.
• Experience managing and optimizing Help Centers, knowledge bases and blogs (e.g., Zendesk, Confluence, Khoros, or similar platforms).
• Experience building and managing multiple content calendars.
• Experience researching industry trends and competitor activities to identify content gaps and opportunities.
• Excellent writing, editing, and proofreading skills, with a keen eye for detail.
• Ability to work cross-functionally with engineering, product, support, and marketing teams.

Nice-to-haves

• Familiarity with writing API documentation and developer-focused content.
• Experience of crafting compelling content that drives community engagement.
• Experience managing online forums and social media channels (Reddit Communities, LinkedIn Groups, Youtube Channels).
• Able to optimize content for search engines (SEO).
• Experience in cybersecurity, SaaS, or enterprise software industries.
• Experience in using customer satisfaction and feedback to plan and improve content strategy.

Benefits

• Prosper in our success with share options, and rewards for doing great work and living our values.
• Look after you and your family with health, dental, and disability insurance, fully paid sick leave, and mental health support.
• Save for the future with a 401K match of up to 5% – effective immediately.
• 33 holiday days plus two volunteering days, 12 weeks enhanced parental leave, and your birthday off.
• Flexible and remote working, so you can work when and where you work best.
• Career and learning development through the platform and our Learn Anything fund.
• Monthly socials and sports clubs for our sociable, tight-knit teams.