Senior Technical Program Manager, Email

About the position

The PMO at Attentive is responsible for managing the delivery of top company initiatives and helping guide them from planning all the way through execution and ultimately tracking the results / KPIs and reporting them. We drive delivery excellence across the enterprise to ensure business outcomes are achieved. In this role, the Program manager will manage a portfolio of projects and drive delivery excellence across one of Attentive’s company initiatives: Email. The Email Initiative is focused on delivering a best-in-class, enterprise-grade email platform, enabling businesses to seamlessly migrate, optimize, and scale their email operations. As a mission-critical channel, email must be reliable, high-performing, and efficient. Marketers need a platform that drives revenue and engagement without compromising trust or requiring excessive effort. This program drives platform enhancements, integrations, and performance optimizations to ensure continued innovation and market leadership. The TPM will partner cross-functionally with Engineering, Product, Data Science, and Go-To-Market teams.

Responsibilities

• Drive Delivery of Complex Programs: Ensure successful planning, execution, and delivery of programs that require alignment across Engineering, Product, Design (EPD), and Go-To-Market (GTM) teams.
• Ensure Accountability Across Teams: Ensure all parties are aware of the work for which they are responsible, and partner with leads to map dependencies and sequence work effectively.
• Identify & Mitigate Risks: Work with your EPD & GTM initiative leads to proactively surface and resolve risks and issues within teams before escalating to leadership when necessary.
• Maintain Stakeholder Visibility: Maintain full visibility with leadership and other critical stakeholders throughout the planning, execution, and launch of new products and features, including raising escalations when needed.
• Track Results & KPIs: Ensure results and KPIs are defined, tracked, and consistently reported to measure program success.
• Conduct Post-Mortems: Lead post-mortems to assess lessons learned and implement improvements for future initiatives.
• Support Team-Level Objectives: Collaborate closely with engineering managers and teams to ensure alignment with team goals, milestones, and deliverables.
• Enable Technical Decision-Making: Partner with engineers to understand technical challenges, facilitate discussions, and help balance trade-offs between scope, quality, and speed.
• Coordinate Cross-Team Dependencies: Act as a bridge between engineering teams and other stakeholders, ensuring dependencies are well-documented and timelines are met.
• Optimize Agile Practices: Facilitate sprint planning, stand-ups, retrospectives, and other Agile ceremonies, ensuring the teams operate effectively and efficiently to plan and execute.
• Drive Process Improvements: Identify and address bottlenecks, inefficiencies, or gaps in engineering workflows. Implement solutions that enhance team productivity.
• Ensure Delivery Transparency: Maintain clear documentation and reporting for team progress, risks, and decisions, ensuring alignment across all stakeholders.

Requirements

• 8+ years of experience as a Technical Program Manager, with a proven track record of delivering complex technical programs/products from inception to launch.
• Strong understanding of software development lifecycle and engineering processes, with the ability to engage deeply with engineering teams and other stakeholders on product development lifecycle best practices.
• Demonstrated ability to align technical program execution with Go-To-Market strategies, ensuring smooth collaboration and synchronization between Engineering, Product, Design, and GTM teams to meet business outcomes.
• Demonstrated ability to lead across Engineering, Product, Design, and other teams to align on priorities and drive execution.
• Strong verbal and written communication skills, with experience tailoring messages for technical and non-technical audiences at all levels.
• Analytical mindset with a focus on identifying solutions to challenges and delivering outcomes. Experience managing ambiguity and competing priorities.
• Hands-on experience with Agile frameworks and methodologies, including Scrum, Kanban, or SAFe, and a track record of improving team workflows.
• Thrives in a dynamic, fast-paced environment where autonomy, ownership, and proactive decision-making are key.
• Committed to driving process improvements and leveraging feedback to enhance future program delivery.

Benefits

• Competitive perks and benefits, from health & wellness to equity.