Senior Technical Writer/Documentation Specialist

Quad-C Management - Muskego, WI

Full-time - Senior

Muskego, WI

Management of Companies and Enterprises

About the position

As a global marketing experience company, Quad's goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction, and enhance their marketing spend effectiveness. We've built a rich legacy by believing in our people, allowing them to act like owners and to take charge of their own success. Whether an operator, sales rep, a graphic artist, or a clinician, we're all driven to perform at our best—for ourselves and our clients. At our core, we're a company that believes we can always create a better way. As a Senior Technical Writer/Documentation Specialist specializing in systems integration, you will play a crucial role in creating and maintaining comprehensive technical documentation for our in-store retail media platforms. Your expertise will ensure that Quad's systems integration documentation is clear, detailed, and aligned with industry standards. You will develop and maintain comprehensive technical documentation such as technical how-to guides, test/assessment reports, certification documents, standards/templates, user manuals, installation guides, and service manuals for Quad's systems including hardware and software products. You will collaborate cross-departmentally to gather information, ensuring accuracy and completeness of documentation. Partnering closely with engineers, project managers, and other Quad resources, you will comprehend technical specifications and translate this into user-friendly documentation. Managing documentation projects from inception to delivery, you will prioritize tasks and coordinate with multiple teams to meet project deadlines. Establishing and upholding documentation standards, templates, and style guides will ensure consistency across all materials. You will also conduct reviews, perform updates, and maintain iterations of existing documentation to reflect changes and updates. Additionally, you will assist in training materials development for internal teams and clients, utilizing diverse media formats, including print, digital, and video, to enhance the accessibility and understanding of documentation. Staying updated on industry best practices and emerging trends in technical writing and documentation will be essential to your role.

Responsibilities

• Develop and maintain comprehensive technical documentation such as technical how-to guides, test/assessment reports, certification documents, standards/templates, user manuals, installation guides, and service manuals for Quad's systems including hardware and software products.
• Collaborate cross-departmentally to gather information, ensuring accuracy and completeness of documentation.
• Partner closely with engineers, project managers, and other Quad resources to comprehend technical specifications and translate this into user-friendly documentation.
• Manage documentation projects from inception to delivery, prioritizing tasks and coordinating with multiple teams to meet project deadlines.
• Establish and uphold documentation standards, templates, and style guides to ensure consistency across all materials.
• Conduct reviews, perform updates, and maintain iterations of existing documentation to reflect changes and updates.
• Assist in training materials development for internal teams and clients.
• Utilize diverse media formats, including print, digital, and video, to enhance the accessibility and understanding of documentation.
• Stay updated on industry best practices and emerging trends in technical writing and documentation.

Requirements

• Proven experience in technical writing or documentation specialist role, with an understanding of systems integration principles and practices.
• Strong technical foundation with the ability to understand and articulate complex hardware and software solutions.
• Excellent written and verbal communication skills, with the ability to decipher and communicate complex technical concepts clearly and concisely.
• Excellent writing, editing, and proofreading skills with a keen attention to detail.
• Experience in managing multiple documentation projects simultaneously in a fast-paced environment.
• Ability to work independently and collaboratively with cross-functional teams.
• Proficiency in documentation tools such as MadCap Flare, Adobe FrameMaker, Adobe Acrobat, MS Office, and familiarity with HTML/CSS.
• Minimum of 7 years of experience in technical writing or documentation specialist role, with a focus on systems integration.
• Bachelor's degree in Technical Writing, English, Computer Science, Information Technology, or a related field required.

Nice-to-haves

• Certification from the Society for Technical Communication (STC) or similar is preferred.

Benefits

• 401(k)
• holidays
• vacations
• and more