Senior Technical Writer for Qualifications Documents

About the position

The Senior Technical Writer for Qualification documents plans, schedules, and produces qualification documentation for a global audience. The Sr. Technical Writer works independently as a contributing member of the Global Service department, which is a multi-disciplinary team that supports Waters' laboratory instrumentation and related software. This role will report to the Director, Global Services Product Management.

Responsibilities

• Plan, schedule, and produce qualification documentation for technically complex products such as HPLC and MS instruments.
• Qualification documentation includes Qualification Workbooks (QWBs), Systems Qualification Tool (SQT) Protocols, Test Descriptions, and Change Notes.
• Provide writing assistance for ancillary compliance documentation, such as Service Notes, when necessary.
• Follow the department's ISO procedures in an efficient and timely manner.
• Use relevant documentation software and product management tools, such as JIRA and SAP, to archive documentation and provide evidence that the writing and documentation procedures have been followed.
• Consistently meet deadlines and deliver high-quality documentation on schedule.
• Estimate, scope, and prioritize projects, and negotiate realistic delivery deadlines.
• Keep the Product Owner apprised of progress on projects and suggest solutions to problems.
• Work on multiple projects concurrently with minimal supervision.
• Develop strong working relationships with project team members, especially within Global Services.
• Share techniques and skills with other writers of the team.
• Adhere to all content development, editorial, localization, and department processes across all assigned projects.
• Identify opportunities for content reuse across the compliance documentation set and ensure consistency of compliance documentation.
• Suggest improvements to and support and drive the implementation of new tools and processes across the department.

Requirements

• 7+ years of technical writing experience, including documenting complex devices.
• A bachelor's degree in a science or engineering related field or experience in a scientific field.
• Understand moderately complex systems and produce concise, well thought-out compliance documentation.
• Experience with writing technical documentation for scientific audiences.
• Prior experience providing technical writing for laboratory instrumentation, qualification procedures, compliance procedures and related software highly preferred.