Senior Technical Writer | Security Content Developer

About the position

The ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact. The Senior Technical Writer | Security Content Developer will be responsible for developing and improving cloud security documentation that enables employees, customers, and partners to understand ServiceNow platform security. In addition to developing new documents, with a particular focus on AI initially, this role includes performing editorial review of existing collateral at a pre-defined cadence and improving collateral creation and maintenance processes.

Responsibilities

• Support the Security Training and Resources team in their mission to provide quality, up to date security content to equip ServiceNow's partners, employees, and customers in elevating their knowledge of ServiceNow's cloud and platform security.
• Create internal and external facing collateral with particular focus on AI in collaboration with security subject matter experts explaining complex technical information in a clear and concise manner.
• Build collaborative relationships with security subject matter experts.
• Set expectations with key stakeholders for collateral development project deadlines, roles, and responsibilities.
• Drive on-time delivery of collateral to the highest standard.
• Translate complex information and ideas into intuitive, engaging, and effective explanations, diagrams, and other content.
• Ensure all collateral follows ServiceNow style, tone, and brand guidelines.
• Own, maintain, improve, and document content creation processes.
• Own, maintain, improve, and document editorial review process.
• Perform periodic editorial review of all collateral, including recommendations for refinement of structure and flow.
• Make recommendations for future enhancements to existing collateral based on editorial review and/or in response to industry, regulatory, or product changes.
• Create and publish key messaging on behalf of the team for employees and partners in various delivery channels tailored to each audience.
• Own, develop, maintain, improve, and document communication processes.
• Measure and report communication metrics.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• A minimum of 6+ years in a similar or appropriately relevant role required.
• Bachelor's degree in English language, journalism, communications, or a related field preferred but will consider applicants with equivalent work-related experience.
• Expert in Adobe InDesign, including the ability to quickly and efficiently edit and manipulate text, tables, graphics, and table of contents.
• Expert in Microsoft Office suite: Word, Excel, Outlook, PowerPoint, SharePoint, Teams.
• Industry experiences relevant to cloud security or other technical fields are a plus.
• Writing samples are required to be provided upon application.