Senior Technical Writer

Full-time - Senior

Los Gatos, CA

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

Netflix works closely with Consumer Electronics Manufacturers and Telecom Operators around the world to integrate and launch Netflix experiences, ensuring that consumers have a great experience in signing up for Netflix and instantly watching movies and shows. To help facilitate the relationship and workflows with these partners, we must scale business programs to articulate technical and program requirements. You will actively contribute to the creation and sharing of content that is communicated to our partners throughout the program lifecycle.

Responsibilities

• Synthesize business requirements and write documentation for shipped products.
• Solve strategic or deeply complex documentation scenarios in a cross-team environment.
• Translate complex technical jargon into simplified documents.
• Collaborate with cross-functional teams to gather information for documentation.
• Evaluate organization structure to improve content management.

Requirements

• 7+ years of technical writing experience with a proven record of delivering complete technical documentation solutions for complex products.
• Experience writing for payments, billing, finance, or other related products.
• Experience writing for both hardware and software products.
• Experience writing for APIs, SDKs/APKs, and embedded systems.
• Exceptional communication skills, in writing and verbally.
• Exceptional collaboration, partnership, presentation, and influencing skills.
• Comfortable working with ambiguity.

Nice-to-haves

• Passion for technology and helping others understand complex systems.
• Curious, mature, and ego-free.
• Ability to welcome and give constructive feedback.

Benefits

• Health Plans
• Mental Health support
• 401(k) Retirement Plan with employer match
• Stock Option Program
• Disability Programs
• Health Savings and Flexible Spending Accounts
• Family-forming benefits
• Life and Serious Injury Benefits
• Paid leave of absence programs
• 35 days annually for paid time off for full-time hourly employees
• Flexible time off for full-time salaried employees