Senior Technical Writer

United Airlines - Chicago, IL

Full-time

Chicago, IL

Air Transportation

About the position

There's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation. Our shared purpose - Connecting People, Uniting the World - is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we're growing - in the years ahead, we'll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world? At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they're well taken care of and ready to get our customers to their desired destinations. If you're ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape.

Responsibilities

• Design, revise and manage technical manuals, company manuals or maintenance program task cards used to accomplish scheduled and unscheduled maintenance and repair of United aircraft.
• Establish and maintain strong business relationships with various Tech Ops customers including, but not limited to, Aircraft Maintenance, Engineering and other external customers including Boeing and Airbus to facilitate documentation updates to support an evolving operation.
• Manage workload in accordance with documented policies, procedures and business requirements, maintaining the highest level of compliance and safety.
• Support other technical writers.
• Create, revise and maintain technical manuals, company manuals, or task cards.
• Provide support to the airline operation, fielding inquiries from maintenance and other operational divisions as well as technical writers.
• Engage with OEM and vendor customers at industry level events to promote United's participation with the transformation of digital documentation.
• Conduct peer to peer reviews and routine audits to ensure compliance to company and regulatory standards.

Requirements

• Bachelor's degree or 4 years of relevant work experience in Technical Writing, Communications, Aviation Management, or Engineering.
• 3-5 years of related experience with S1000D, iSpec2000, XML Authoring.
• Aviation, military or equivalent industry experience.
• Must be legally authorized to work in the United States for any employer without sponsorship.
• Successful completion of interview required to meet job qualification.
• Reliable, punctual attendance is an essential function of the position.

Nice-to-haves

• 2+ years Team leader/Supervisor experience.
• Airframe and Powerplant License.
• Project Management Professional certification.
• Six Sigma - Lean coordinator, green or black belt.
• Experience with Boeing Toolbox, FoxPro (Visual Studio), MS SQL Server, Adobe Acrobat, Bluestream.
• Aircraft Maintenance Knowledge.

Benefits

• Parental leave
• 401k
• Space available travel privileges