Senior Technical Writer

About the position

The senior technical writer writes a variety of technical articles, reports, brochures, and/or manuals for documentation for a wide range of uses. May be responsible for coordinating the display of graphics and screenshots and the production of the document.

Responsibilities

• Creates and maintains policy, procedure, forms, job aids and process documentation that support corporate and field functions.
• Leads document reviews with key stakeholders of operations policy and procedures.
• Interviews operations and corporate personnel to gather content.
• Leads the communication and documentation portion of operational meetings and captures minutes, notes, and key decisions.
• Collects, edits, and crops all screen shots and graphics that are provided by SMEs and applies them appropriately to the documentation to support detailed instructions.
• Monitors, writes, and edits key messages on Company pages to ensure proper style and correct wording is applied.
• Assists Learning Department with policy and procedures training materials.
• Manages documentation projects by tracking each document's progress in the development, editing and review lifecycle using Microsoft Word, Excel, PowerPoint and SharePoint or other media.

Requirements

• Bachelor's degree in English literature, journalism, software engineering, computer science, or equivalent
• Five (5) years in a Technical Writer, Business Analyst, or Documentation Specialist role
• Experience facilitating meetings, orchestrating document review sessions, and working with multiple levels of an organization to gather process requirements
• Understanding of technical terminology
• Analytical skills
• Excellent oral and written communication skills
• Strong command of English Language
• Process oriented
• Project Management skills
• Time management and organization
• QA and testing skills
• Ability to write, edit, and/or revise a range of technical communications from specifically compiled raw data.
• Proficient in Microsoft Office, including MS Word, Power Point, and Excel
• Proficient in Adobe Acrobat XI PRO
• Proficient in SharePoint