Senior User Experience Researcher

Hybrid - Wilmington, DE

Credit Intermediation and Related Activities

About the position

This role is not eligible for visa sponsorship, meaning you will need to be able to secure and maintain work authorization without the need for a written submission by the company to the government agency, or the need for the company to make an entry as the immigration employer of record (e.g., STEM OPT training plan, I-20 Form endorsed for CPT, TN employer, etc.). The position creates understanding and empathy around user needs, stated and unstated, for the product team including designers, product managers, and engineers. It develops and conducts primary research studies and explores behaviors and motivations of users through field visits, ethnography, surveys, usability testing, and logs analysis. Based on research findings, it assists with the creation of new products and features, as well as continually innovates existing products. The role delivers written, in-person, and visual presentations on research findings to support all stages of product development.

Responsibilities

• Strategize, implement and maintain a consistent research discipline, discovering how users interact with modern financial products and enabling a deep understanding of the Bank's current and potential customers.
• Create and execute brainstorm sessions and research studies with customers, stakeholders and internal users for concept generation, concept validation and usability.
• Gain user insight through qualitative in-depth interviews, stakeholder interviews, usability testing, quantitative surveys and contextual inquiries.
• Build and maintain a strong partnership with Voice of the Customer research to leverage existing research, stay aligned across scheduled research efforts and inform the Company's overall understanding of user needs and expectations.
• Communicate research results, set baseline requirements for design and implementation and recommend strategic improvements to teams.
• Complete other related duties as assigned.

Requirements

• Bachelor's degree and a minimum of 5 years' UX research experience, or in lieu of a degree, a combined minimum of 9 years' higher education and/or work experience, including a minimum of 5 years' UX research experience.
• Background in the user experience researcher field, designing and conducting user research studies and applying design-thinking methodologies.
• Prior experience with innovative thinking, the value of research and working with stakeholders to deliver results.
• Strong understanding of strengths and shortcomings of different research methods, including when and how to apply them during product development processes.
• Experience dealing with ambiguity and leveraging design research as a means to bring clarity to abstract ideas.
• Experience with accessibility standards, cross-platform issues, mobile user interfaces and systems-thinking.
• Experience using modern design, prototyping and collaboration tools.
• Experience interacting with various multi-disciplinary teams of professionals.
• Strong collaboration skills.

Nice-to-haves

• Minimum of a master's degree in a related field.
• Experience in survey design, including working knowledge of statistics and experimental design.
• Experience in creating use cases, flow diagrams, prototypes, scenarios and wireframes in the context of user research.
• Proficiency in industry best practices for desktop, mobile and web applications.
• Experience working with Product Managers, Product Designers and Product Owners.
• Experience working in the financial industry.

Benefits

• The pay range for this position is $107,656.56 - $179,427.60 Annual (USD).