Senior UX Researcher

Full-time - Mid Level

Atlanta, GA

Telecommunications

About the position

We're hiring a Senior User Experience Researcher who will oversee research for a portfolio of products at Cox Automotive. Working with UX leadership and senior company leaders, you'll spread an understanding of user goals and needs, providing guidance to help teams design and develop effective digital projects. You'll collaborate across a wide product management organization to rapidly increase the quantity and quality of customer contact within discovery efforts.

Responsibilities

• Establishing, prioritizing and managing new quantitative and qualitative UX research programs.
• Chartering, planning, executing and reporting on research studies.
• Identifying and applying the most appropriate research method, such as moderated/unmoderated usability studies, heuristic evaluations, card sorts, task-based analysis, surveys and contextual inquiries.
• Creating, modeling and enforcing research best practices and processes.
• Maintaining and evolving research artifact templates.
• Developing user personas, journey maps, jobs-to-be-done frameworks and other deliverables.
• Working with product managers, designers and analytics teams to identify research focus areas.
• Proactively identifying usability improvement opportunities.
• Delivering insights, findings and design recommendations to colleagues across the organization, serving as an expert consultant.
• Administering training to help UX and product management teams conduct rapid discovery interviews.
• Maintaining a pipeline of rapid discovery studies.
• Establishing and scaling evaluative research efforts for agile UX design.
• Acting as an adviser to the UX leadership team to ensure research has a voice in team strategy.

Requirements

• Bachelor's degree in a related discipline and 4 years' experience in a related field.
• A proven track record of research expertise, strong moderation skills, mentoring and change management.
• Experience planning and executing usability research activities for both responsive web and native mobile applications.
• Experience using a variety of usability research tools (UserTesting, UserZoom, Ethnio, Morae, Figma, etc.).
• Experience creating prototypes for testing digital interactive interfaces.
• Experience with both in-person and remote testing.
• A strong understanding of usability research best practices, theories and methodologies.
• Knowledge and experience with the principles of user-centered design and technology.
• An understanding of mobile human interface guidelines, as well as the possibilities and limitations of hardware and operating systems.
• Excellent time management and prioritization skills.
• The ability to direct and multi-task effectively under pressure.

Nice-to-haves

• An advanced degree in human factors, human-computer interaction, information design, cognitive science or related field.

Benefits

• A competitive salary and top-notch bonus/incentive plans.
• Professional development and continuing education opportunities.
• The chance to work with fascinating, cutting-edge platforms.
• Exceptional work-life balance, flexible time-off policies and accommodating work schedules.
• Comprehensive healthcare, with multiple options for individuals and families.
• Generous 401(k) retirement plans with company match.
• Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.