Senior UX Researcher

Full-time - Senior

San Francisco, CA

About the position

As a Senior UX Researcher at Innovaccer, you will operate as a highly autonomous research leader, driving initiatives, identifying opportunities, and turning insights into action. This role is ideal for someone who thrives in a self-directed environment, defining their own success criteria while solving complex, high-impact research problems. You’ll shape and define long-term research strategies aligning business goals and customer needs, and lead initiatives for multiple product areas. You will take on high-profile, complex research projects that elevate our understanding of user behavior, pushing teams to refine product strategies based on deep qualitative insights. You’ll work with executives and leadership teams to align research priorities with broader business objectives, ensuring research supports company-wide goals. You’ll partner with product, design, and engineering leadership to ensure research strategy aligns with broader market opportunities and ultimately influence product decisions. In this role, you’ll stay at the forefront of emerging research methodologies related to AI and machine learning to drive innovation. Additionally, you’ll cultivate a culture of research excellence, mentoring teams, and sharing a vision that enhances both product quality and organizational development.

Responsibilities

• Shape and define long-term research strategies influencing multiple product areas.
• Drive self-directed research to uncover new opportunities, translating qualitative insights into actionable research strategies and initiatives.
• Lead through influence by presenting qualitative research insights and findings, gaining buy-in from product teams, and helping them prioritize user-centered design and solutions within their roadmaps.
• Tackle high-profile, complex research projects, pushing boundaries of understanding.
• Leverage data-driven insights and user feedback to maximize user satisfaction and business impact.
• Collaborate with executives and leadership teams to align research initiatives with broader business goals, ensuring that user insights support company-wide objectives.
• Partner with product, design, and engineering leadership to ensure research insights align with broader market opportunities and business priorities.
• Stay ahead of emerging research technologies such as AI and machine learning, integrating them into research methodologies.
• Mentor and support other team members by sharing knowledge, providing feedback, and fostering a strong research culture.

Requirements

• 7+ years of experience in UX research, with proven success in leading self-directed, high-impact research initiatives.
• Expertise in shaping long-term research strategies that align with business goals and influence multiple product areas.
• A portfolio showcasing your expertise in qualitative research methodologies and influencing product roadmaps to prioritize user-centered design solutions.
• Advanced degree in Human-Computer Interaction, Psychology, Anthropology, or a related field, or equivalent professional experience (a postgraduate degree is preferred).
• Strong experience in qualitative research, data analysis, and integrating insights into actionable recommendations for design teams.
• Familiarity with emerging technologies like AI and machine learning and experience integrating them into research strategies.
• Exceptional communication and collaboration skills, with the ability to influence cross-functional teams and lead without formal authority.
• Familiarity with agile methodologies and experience working closely with design and engineering teams to ensure seamless integration of research insights.

Benefits

• Generous PTO Benefits: Enjoy PTO benefit accrual of 22 days per year.
• Parental Leave: Experience one of the industry's best parental leave policies to spend time with your new addition.
• Rewards & Recognition: Unlock your potential and be rewarded generously with both monetary incentives and widespread recognition for your dedication and outstanding performance.
• Insurance Benefits: We offer medical, dental, and vision benefits along with 100% company-sponsored short and long-term disability and basic life insurance. Legal aid and pet insurance options are available at a discounted rate.