Senior Virtual Loan Processor

About the position

The Senior Virtual Loan Processor is responsible for processing residential mortgage and equity loan applications in accordance with internal policies and procedures, secondary market guidelines, as well as relevant government regulations and procedures. This includes ensuring that all loan documentation is complete, accurate, verified, and complies with state and federal compliance, the timely closing of all loans originated, and being the main point of contact with the borrower past the application date.

Responsibilities

• Manage the loan process from application submission to loan closing, ensuring customer relationship management throughout the process.
• Work with team and borrowers to gather all required documents from the borrower.
• Interact with third-party vendors to acquire necessary verifications, appraisals, title work, flood zone determinations, insurance documentation, payoffs, tax transcripts, and other reports for each loan file.
• Update and organize all loan information in the loan origination system to ensure accuracy when submitted to underwriting.
• Manage a pipeline of working loan files to ensure timely processing and closing.
• Ensure loans are ready for smooth transition to closers, processing files in compliance with policies and procedures, regulatory guidelines, and industry standards.
• Maintain current knowledge of mortgage and equity loan programs, procedures, and guidelines.
• Examine loan documentation for accuracy and completeness.
• Promote customer loyalty by providing superior service to customers, referral sources, and business partners.
• Work cooperatively with business partners and referral sources to ensure customer understanding of products and loan terms through closing.
• Project a professional image that inspires confidence and trust.
• Promote relationship banking and describe available products and services to loan customers.
• Identify customer needs and provide referrals to other business units.
• Review file documentation and ensure all necessary items are requested.
• Follow up with all third-party orders and work with underwriters and management on loan exceptions.
• Communicate counter-offers to customers and ensure compliance with privacy policies and regulations.
• Assist with application and phone volume overflow as needed and perform outbound calling as assigned by management.
• Navigate Microsoft Office Software and department-specific software to maximize efficiency and technology tools.
• Work as part of a team and with on-site equipment.

Requirements

• Ability to establish effective working relationships among team members and participate in problem-solving and decision-making.
• Ability to present and express ideas clearly and concisely, both orally and in writing.
• Ability to actively listen and facilitate the open exchange of ideas and information.
• Ability to establish courses of action to accomplish specific goals and effectively use resources such as time and information.
• Ability to make decisions based on perceptive and analytical processes, practicing good judgment in ambiguous situations.
• Knowledge of conventional and government loan products and guidelines including Fannie Mae, Freddie Mac, FHA, USDA-Rural Housing, and VA Loans.
• Knowledge of Northwest mortgage and equity loan products and guidelines.

Nice-to-haves

• Associate's Degree preferred
• Bachelor's Degree preferred
• 5 - 6 years residential lending industry experience preferred
• 3 - 5 years experience in processing mortgage and/or equity loans for a financial institution preferred
• Registration with NMLSR and annual renewal required upon hire.