Senior Virtual Loan Processor

About the position

The Senior Virtual Loan Processor is responsible for processing residential mortgage and equity loan applications in accordance with internal policies and procedures, secondary market guidelines, as well as relevant government regulations and procedures, including ensuring that all loan documentation is complete, accurate, verified, and complies with state and federal compliance, the timely closing of all loans originated, and being the main point of contact with the borrower past the application date.

Responsibilities

• Manage the loan process from application submission to loan closing, customer relationship application submission to loan closing, and flexible schedule to meet customer needs
• Work with team and borrowers to gather all borrower required documents
• Interact with third-party vendors to acquire verifications, appraisals, title work, flood zone determinations, insurance documentation, payoffs, tax transcripts and other reports as needed for each loan file
• Update and organize all loan information in the loan origination system to ensure the file is current and accurate when submitted to underwriting
• Manage a pipeline of working loan files to ensure files move through processing and closing in a timely manner
• Ensure loans are ready for smooth transition to closers; processing loan files in compliance with Northwest policies and procedures, regulatory guideline, and investor and industry standards
• Maintain current knowledge of Mortgage and equity loan programs, procedures, and guidelines
• Examine loan documentation for accuracy and completeness
• Promote customer loyalty by providing superior service to each customer, referral source, and business partner
• Work cooperatively with business partners and referral sources
• Ensure customers understand products and loan terms through loan closing, and that all loan documentation is complete, accurate, verified, and complies with state and federal compliance
• Project professional image that inspires confidence and trust
• Promote relationship banking
• Describe available Northwest products and services to loan customers
• Identify customer needs
• Provide referrals to other business units
• Review file documentation and making sure all items needed are requested
• Follow up with all 3rd party orders
• Work with underwriters and management on loan exceptions
• Communicate counter-offers to the customer
• Follow the provisions of the Gramm-Bliley Act and Northwest's privacy policy; maintaining a high level of confidentiality
• Assist with application and phone volume overflow from as needed
• Perform outbound calling as assigned by management
• Ensure compliance with Northwest's policies and procedures, and Federal/State regulations
• Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
• Work as part of a team
• Work with on-site equipment

Requirements

• Ability to establish effective working relationships among team members and participate in solving problems and making decisions
• Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written
• Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information
• Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information
• Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas
• Knowledge of conventional, government loan products and guidelines including Fannie Mae, Freddie Mac, FHA, USDA-Rural Housing and VA Loans
• Knowledge of Northwest mortgage and equity loan products and guidelines

Nice-to-haves

• Associate's Degree preferred
• Bachelor's Degree preferred
• 5 - 6 years residential lending industry experience preferred
• 3 - 5 years experience in processing mortgage and/or equity loans for a financial institution preferred
• Registration with NMLSR and annual renewal required upon hire