Service Advisor - Jaguar / Land Rover / Range Rover

Dimmitt Automotive Group • Clearwater, FL

439d • $75,000 - $75,000

About The Position

The Service Advisor at Dimmitt Automotive Group serves as the primary communication link between guests and technicians, ensuring a seamless service experience. This role involves understanding guest concerns, recommending necessary repairs, and managing expectations regarding service delivery. The ideal candidate will have a strong background in luxury automotive service, excellent customer service skills, and the ability to work in a fast-paced environment.

Requirements

• High school diploma or GED preferred
• 3-5 years of high luxury dealer experience as a Service Advisor required
• Broad scope of automotive mechanical/electrical knowledge
• Pleasant/friendly demeanor and an outgoing personality
• Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress
• Unrestricted driver's license and clean driving record
• Basic computer and internet skills

Nice To Haves

• ASE certification

Responsibilities

• Schedules service for guests either in person or on the phone to ensure a prompt and accurate diagnosis of any problems
• Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations
• Ensures that required documentation is complete and is in compliance with regulations and standards
• Complies with and enforces all safety policies and procedures
• Welcomes each guest with a prompt and enthusiastic greeting
• Personally refers guests with complaints that cannot be satisfied at the service advisor level to the service manager

Benefits

• 401(k) 3% Match
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Health savings account
• Medical
• Telehealth
• Vision
• Basic Group Life and AD&D - Employer Provided
• Voluntary Life Insurance - Employee / Spouse / Child(ren)
• Long Term Disability
• Short Term Disability
• Accident/Critical Illness
• Paid Holidays
• Paid Vacation
• Associate Discounts on Vehicle Purchases, Parts, and Service

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Motor Vehicle and Parts Dealers
• Education Level: High school or GED