Service Advisor

About the position

Shift Your Career into High Gear as a Service Advisor at Kunes Auto Group! Start Your Journey with Us! We are looking for an Experienced Service Advisor! This is a rare opportunity at one of the busiest and fastest-growing GMC dealers in the Metro! Are you a self-motivator? Do you like to stay busy? Pay Range $60,000- $120,000 annual income potential based on performance. The Kunes Auto Group isn't just an automotive and RV dealership; it's a thriving community across Wisconsin, Illinois, and Iowa! As an award-winning auto group, we're on the lookout for exceptional candidates to join our dynamic team. Whether you're in sales, service, or beyond, we’re dedicated to our employees and customers. Start your journey today and drive your future with us!

Responsibilities

• Greet clients with enthusiasm and provide outstanding service from arrival to departure.
• Assist customers in understanding their vehicle's servicing needs.
• Transform customer concerns into actionable work orders for our skilled technicians.
• Keep customers informed throughout the service process, ensuring they feel valued every mile of the way.
• Participate in training on new products and services to stay ahead of the curve.
• Maintain a follow-up system that encourages repeat business and builds lasting connections.
• Ensure all automotive work meets our high standards for safety and performance.
• Address complaints promptly to maintain a stellar Customer Service Index (CSI).
• Provide customer transportation as needed, ensuring a smooth ride for everyone.

Requirements

• A strong commitment to delivering excellent service.
• Basic knowledge of computer programs to keep things running smoothly.
• High school diploma or higher required.
• Basic math for billing and payments—keeping the numbers in check!
• A valid driver's license is essential for this road trip.
• Eager to learn and support team dynamics as we navigate the fast lane together.

Benefits

• Comprehensive Coverage: Medical, Dental, Vision coverage to keep you in top shape.
• 401K Plan: Secure your future with our retirement savings plan—your financial pit stop!
• Paid Time Off (PTO): Time to recharge your batteries and hit the road again.
• Casual Work Environment: Comfortable attire while you make a difference in our dealership.