Service Catalog Product Owner

About the position

We are looking for an experienced Service Catalog Product Owner to lead the strategy, governance, and Operational Management of our ServiceNow Service Catalog. The ideal candidate will have a minimum of 5 years of relevant experience and will be responsible for ensuring the Service Catalog meets the needs of the organization and its users. This role requires a strategic thinker with strong leadership skills and a deep understanding of ServiceNow and IT Service Management (ITSM) best practices.

Responsibilities

• Develop and implement Service Catalog strategy, ensuring alignment with organizational goals and ITSM processes
• Establish and enforce Service Catalog governance policies and procedures
• Monitor and maintain the health of the Service Catalog, ensuring it is accurate, comprehensive, and user-friendly
• Collaborate with IT and business stakeholders to define and document Service Catalog requirements
• Lead Service Catalog audits and reviews to identify and resolve issues
• Provide guidance and training to Service Catalog users and stakeholders
• Stay current with industry trends and best practices related to Service Catalog management and ITSM
• Manage Service Catalog-related projects and initiatives, ensuring timely delivery and quality outcomes
• Develop and maintain Service Catalog dashboards and reports to provide visibility into catalog health and performance
• The Catalog Product Owner would also be responsible to back up the CMDB Product Owner as necessary

Requirements

• Bachelors degree in Engineering, Computer Science, or an Information Technology (IT) related field
• Minimum of 5 years of experience in Service Catalog management (including the Catalog Builder), ITSM, and related fields
• Strong knowledge of ServiceNow platform and Service Catalog module
• Proven experience in developing and implementing Service Catalog strategies and governance frameworks
• Excellent analytical, problem-solving, and decision-making skills
• Strong leadership and project management abilities
• Effective communication and interpersonal skills
• Ability to work independently and collaboratively in a global team environment

Nice-to-haves

• Masters degree
• Relevant certifications (e.g., ServiceNow Certified Implementation Specialist and ITIL 4.0)