Service Center Clerical Support-FT

Ward Transport & Logistics • Chicago, IL

285d • $20

About The Position

The Customer Service Associate / Clerical Support / OS&D Associate role at Ward Trucking, LLC is designed to ensure that customers receive exceptional service and attention, fostering customer retention and supporting business growth. The position involves performing various clerical duties efficiently to support operations and sales in alignment with the service center's Desired State.

Requirements

• Must be customer focused with good people skills.
• Must have excellent communication skills and basic knowledge of telephone etiquette.
• Must have previous clerical experience in a business atmosphere.
• Proficient data entry skills with attention to detail.
• Previous experience in the motor carrier industry is desirable.
• Ability to work required hours (night shift, overtime if applicable) and travel if necessary.

Responsibilities

• Answer telephones in accordance with Ward standards using applicable marketing greeting.
• Review Report FRR333 - Non Credit Report every morning to identify billing errors and cash-only customers.
• Call customers on Report FRR067P - DRC/COD Payments Not Picked up at Delivery to inform them of payment terms.
• Coordinate problem resolution between customers, territory sales managers, and operations personnel.
• Expedite and trace shipments, correct errors in freight billing, and provide rate quotes as requested.
• Direct calls on O S & D issues to the service center's O S & D Specialist.
• Process customer requests for pickups, proof of delivery, and bill of lading.
• Create daily P & D driver delivery manifests accurately and promptly.
• Schedule delivery appointments for freight and enter information into the computer.
• Order supplies for the service center and maintain sufficient quantities.
• Perform clerical support duties including typing correspondence, maintaining files, and photocopying.
• Enter delivered status on interline bills daily.
• Prepare stripping manifest and update bills for selected customers.
• Assist dispatcher with computerized dispatch process when necessary.
• Check in P & D drivers promptly and accurately.
• Count, verify, and place cash in a safe place when checking in drivers.
• Enter all deliveries into the computer along with delivery exceptions.
• Fax bills to Central Billing Department and answer questions from central billers.
• Prepare linehaul manifests for dispatching linehaul drivers.
• Conduct daily checks on stripping manifests for overages or shortages.
• Investigate high value shortages and communicate with shippers regarding refused freight.
• Support Claim Prevention processes and maintain sufficient supply of O S & D labels.

Benefits

• Direct Deposit
• On Demand Pay
• Paid Time Off
• Paid Holidays
• 401(k) Plan with Company Match
• Employee Assistance Program (EAP)
• Medical, Prescription, Dental and Vision Insurance
• Telemedicine
• Health Savings Account
• Flexible Spending Account
• Wellness Program with Health Reimbursement Account
• Group Life and AD&D Insurance
• Company-Provided Short-Term Disability
• Voluntary Worksite Benefits
• Home, Auto and Pet Insurance
• 529 College Savings Plan
• Credit Union

What This Job Offers

• Job Type: Full-time
• Industry: Truck Transportation
• Number of Employees: 1,001-5,000 employees