Service Delivery Manager

$80,000 - $115,000/Yr

Slappey Communications - Birmingham, AL

posted about 1 month ago

Full-time - Mid Level
Remote - Birmingham, AL
Professional, Scientific, and Technical Services

About the position

The Service Delivery Manager is responsible for ensuring the successful delivery of IT projects by coordinating resources, managing timelines, and ensuring projects are completed within scope, on time, and within budget. This role requires strong leadership skills, excellent communication abilities, and a deep understanding of project management principles within the IT services industry.

Responsibilities

  • Lead and manage the project management team, ensuring effective coordination and execution of projects.
  • Oversee the planning, initiation, execution, monitoring, and closure of projects.
  • Allocate resources effectively to ensure project success.
  • Identify potential project risks and develop mitigation strategies.
  • Serve as the primary point of contact for project stakeholders.
  • Implement quality assurance processes to ensure project deliverables meet the highest standards.
  • Mentor and develop the project management team, fostering a culture of collaboration and excellence.
  • Develop and manage project budgets, ensuring cost control and financial accountability.

Requirements

  • Bachelor's degree in Project Management, Business Administration, Information Technology, or a related field (Master's degree or PMP certification preferred).
  • Minimum of 7 years of experience in IT support and infrastructure management.
  • Proven track record of successfully managing complex IT projects.
  • Proficiency in server and network administration, virtualization, and cloud technologies.
  • Excellent communication, negotiation, and stakeholder management abilities.

Nice-to-haves

  • Experience in the managed services industry or a similar field is highly desirable.
  • Familiarity with ITIL or other IT service management frameworks.

Benefits

  • Remote work flexibility
  • Competitive salary range of $80,000 - $115,000
  • Opportunities for professional development and training
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