Service Desk Analyst

About the position

The Service Desk Analyst acts as a technical resource providing assistance with software and hardware needs of internal and external clients. This role works in the Maritz Headquarters in Fenton, MO 5 days a week, full time on site. After hours on call rotation required for this position as well on a rotating basis.

Responsibilities

• Performs tasks of a general nature to aid in the ongoing support of various system platforms.
• Works with others in the department to perform routine issue resolution.
• Troubleshoots and resolves end-user problems and ensures correct operation of technology.
• Utilizes administration software to document and track incidents, requests and provide after-hours end user support.
• Has basic skills in system and application monitoring of performance and availability.
• Has basic knowledge of the technology and able to identify issues and escalation to the appropriate support group.
• Follows departmental standards and procedures.
• Assists with creation of prepared presentations.

Requirements

• Associates or Bachelor degree or equivalent work experience.
• 1-2 years of experience within a technology related field.
• Ability to work independently and in team environments.
• Ability to analyze situations, negotiate and position solutions towards Maritz strategic plans, excellent execution skills.
• Strong communication skills including verbal and written.

Benefits

• medical
• dental
• vision
• life insurance
• disability
• 401k
• tuition reimbursement
• paid time off