Service Manager

About the position

Ourisman Automotive Group is seeking an experienced and results-driven Service Manager to oversee the service department. The role focuses on ensuring efficient and profitable operations while maintaining high standards of customer service and satisfaction. The Service Manager will lead a team of Service Advisors, Technicians, and support staff, ensuring a cohesive operation and addressing customer concerns effectively.

Responsibilities

• Manage and lead the service department team, including Service Advisors, Technicians, and support staff.
• Ensure high levels of customer satisfaction by resolving complaints and concerns in a timely manner.
• Collaborate with the Service Director to set performance goals and monitor progress.
• Provide coaching and feedback to the service team to ensure objectives are met.
• Ensure compliance with regulations, safety standards, and company policies.
• Manage the department budget and analyze financial data to achieve profitability targets.

Requirements

• Proven experience as a Service Manager or similar role in the automotive industry.
• Strong leadership and management skills to motivate and develop a team.
• Comprehensive understanding of automotive systems, repair processes, and service operations.
• Excellent customer service skills to handle challenging situations professionally.

Benefits

• 401(k) matching
• Dental insurance
• Disability insurance
• Life insurance
• Paid holidays
• Paid time off
• Vision insurance