Service Manager

$60,000 - $70,000/Yr

Mobilityworks - Allentown, PA

posted 3 months ago

Full-time - Mid Level
Allentown, PA
Repair and Maintenance

About the position

MobilityWorks is seeking a Service Manager to oversee the scheduling and management of service and maintenance tasks for wheelchair-accessible vehicles. This role is crucial in ensuring efficient operations and high-quality customer service, contributing to the company's mission of empowering individuals with disabilities through mobility solutions.

Responsibilities

  • Daily review of the schedule in SalesForce.
  • Scheduling all production, service, and maintenance tasks.
  • Coordinating incoming production jobs with the sales team and notifying them about scheduling, delivery, and installation demos.
  • Thoroughly reviewing all files before commencing installations, including approving hours, applications, fitting times, alignment requirements, and parts concerns.
  • Documenting serial numbers in the files and completing any necessary warranty cards during the production process.
  • Managing all aspects of customer write-ups and interactions, including pre-printing orders using the service scheduler.
  • Monitoring stock units and daily posting of labor times in DSI for ongoing jobs.
  • Ensuring compliance with OSHA requirements and participating in audits.
  • Scheduling and conducting monthly service meetings involving all technicians and the general manager.

Requirements

  • High school diploma or GED.
  • 2-3 years of experience in automotive repair management.
  • Proficiency in electrical and/or automotive wiring.
  • Exceptional customer service skills and prior experience in this area.

Benefits

  • Paid holidays
  • Disability insurance
  • Health insurance
  • Dental insurance
  • 401(k)
  • Flexible spending account
  • Tuition reimbursement
  • Employee assistance program
  • Vision insurance
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