Service Manager

About the position

This is a full time Manager Position responsible for Scheduling, directing and executing the Service team of technicians for maximum performance of Job & Service completions. Working in coordination with the Warehouse manager for the Deliveries and Quality control of materials made for West Palm territory. Training all new hires and existing Technicians Monitoring Payroll, hours for Techs. Scheduling all the Services, Scheduling of all In-Progress and Final Inspections, Scheduling and routing for Technicians, Monitoring product for accuracy and/or defects. Creating RMA's, Working hand in hand with Production Dept. on new services and completing installations. Ordering service parts through the Fenevision Web Module.

Responsibilities

• Scheduling, directing and executing the Service team of technicians for maximum performance of Job & Service completions.
• Working in coordination with the Warehouse manager for the Deliveries and Quality control of materials made for West Palm territory.
• Training all new hires and continued education for existing Technicians.
• Monitoring Payroll, time off and Saturday hours for Techs.
• Scheduling all the Services with our Customers directly.
• Scheduling of all In-Progress Inspections in areas where they are required.
• Setting up of all Final Inspections with various Building Depts we cover from Vero to Ft. Lauderdale.
• Scheduling and routing services on day to day basis for Technicians.
• Having knowledge and factoring in the time necessary for the Techs to perform the various tasks for each 'Service'.
• Arranging the Logistics for scheduling the day to day routes.
• Reviewing map and vehicle tracker for on the routes suggested to Techs.
• Monitoring the off-loading and reviewing product for accuracy and/or defects.
• Creating RMA's on Products delivered incorrectly or with defects.
• Working hand in hand with Production Dept. on new services and completing installations, to assist with moving jobs towards Installed and Paid in Full status.
• Ordering & Confirming service parts through the Fenevision Web Module.
• Navigating CRM web based systems.
• Proficiency in Microsoft Office Programs.

Requirements

• Experience in Window & door installations/service.
• Customer service experience.
• Experience in logistics and routing.
• Experience in warehousing origination and staging.

Benefits

• Three comprehensive Medical plans.
• 401k with company match.
• Generous paid time off.