ServiceNow IT Asset Management Technical Product Owner

$106,605 - $284,280/Yr

CVS Health - Hartford, CT

Full-time - Mid Level

Hartford, CT

Health and Personal Care Retailers

About the position

The ServiceNow IT Asset Management Technical Product Owner is responsible for overseeing the IT Asset Management (ITAM) product offerings within the ServiceNow platform. This role requires a strong technical background in ITAM, Agile/SAFe product management, and excellent communication skills to liaise between technical teams and business stakeholders. The Product Owner will participate in roadmap planning, prioritize deliverables, and ensure effective Agile practices within the team.

Responsibilities

• Act as a liaison to Product Owners/Managers across the ServiceNow Platform.
• Participate in the ServiceNow Platform Demand Board, providing product expertise.
• Serve as the primary contact for the team with ServiceNow Platform Governance bodies.
• Represent the technical perspective in ITAM roadmap planning.
• Communicate the Product Manager's and Business Owner's roadmap priorities to the Agile team.
• Translate roadmap priorities into technical, process, and Organizational Change Management (OCM) deliverables.
• Develop Epics based on the roadmap.
• Coordinate topics for Program Increment (PI) Planning and facilitate planning sessions.
• Engage in sprint planning sessions.
• Assess and accept the delivery of features.
• Represent team progress in weekly status meetings.
• Ensure stakeholders review upgrade release notes and gather recommendations for roadmap discussions.
• Informally manage team workload and dynamics.
• Coach the team in Agile roles and oversee consulting resources.

Requirements

• 7+ years of experience as a Technical Business Analyst or similar role, with a focus on ServiceNow.
• Strong knowledge of ServiceNow administration, testing management, and platform engineering.
• Experience with IT Asset Management (ITAM), Configuration Management Database (CMDB), and other ServiceNow capabilities (HAM Pro, SAM Pro, Discovery).
• Excellent analytical and problem-solving skills, with the ability to communicate technical concepts to non-technical stakeholders.
• Strong understanding of Agile Framework, Scaled Agile, but comfortable operating in a context that is not purely Agile.
• Ability to manage upward and deliver negative news to authority.
• Strong commitment to the Agile process or replanning as business needs require.
• Self-managed, self-directed, self-motivated.
• Servant leader to the team and strategic thinker.

Nice-to-haves

• Able to speak to the current state of the ITAM solution (available capabilities, planned capabilities).
• SAFe certification.
• PSM certification.
• AgilePM Foundation certification.
• ICAgile Certified Professional (ICP).
• Project Management Institute - Agile Certified Professional (PMI-ACP).
• ITIL V4 Foundation Certification.
• ServiceNow Certified System Administrator.

Benefits

• Full range of medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Employee Stock Purchase Plan.
• Fully-paid term life insurance plan.
• Short-term and long-term disability benefits.
• Well-being programs.
• Education assistance.
• Free development courses.
• CVS store discount.
• Paid Time Off (PTO) and paid holidays.