ServiceNow ITOM & ITAM Subject Matter Expert

General Dynamics • Bossier City, LA

393d • $142,324 - $192,556 • Remote

About The Position

The ServiceNow ITOM & ITAM Subject Matter Expert (SME) will play a crucial role in supporting the GDIT Enterprise by providing expertise in the configuration, development, support, migration, and maintenance of ServiceNow implementations. This position focuses on enhancing IT Operations Management (ITOM) and IT Asset Management (ITAM) processes, driving automation, and optimizing IT infrastructure within large-scale environments. The SME will collaborate with stakeholders to develop enterprise business solutions that leverage ITIL processes and best practices.

Requirements

• 8+ years of relevant experience in ITOM and ITAM.
• 4+ years specializing in ITOM and ITAM.
• Demonstrated experience with ServiceNow platform strategy, design, and operational execution.
• Experience with JavaScript or similar programming languages.
• ServiceNow Certified System Administrator certification (CSA) or ability to obtain within 30 days of hire.

Nice To Haves

• ServiceNow Certified Implementation Specialist - IT Operations Management (CIS - ITOM).
• ServiceNow Certified Implementation Specialist - IT Asset Management (CIS - ITAM).
• ServiceNow Certified Application Developer (CAD).
• Security+ Certification.

Responsibilities

• Develop, maintain, and enhance applications on the ServiceNow ITSM platform.
• Implement, configure, and integrate key modules such as Discovery, Service Mapping, CMDB, and Asset Lifecycle Management.
• Drive automation and optimization of IT infrastructure and asset management processes.
• Assess the operational and functional baseline of an organization and its components.
• Provide strategic direction regarding enterprise IT solutions to senior managers and executives.
• Generate functional area strategies for enhanced operations across the organization.
• Participate in account strategy sessions and design reviews to validate enterprise approaches.
• Implement configuration/customization of the ServiceNow application and facilitate the rollout of new modules.
• Provide architectural advisory support services including design reviews and optimization planning.
• Complete internal system audits and monitor license utilization.

Benefits

• Full-flex work week to own your priorities at work and at home.
• 401K with company match.
• Comprehensive health and wellness packages.
• Internal mobility team dedicated to helping you own your career.
• Professional growth opportunities including paid education and certifications.
• Paid vacation and holiday.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Transportation Equipment Manufacturing
• Education Level: No Education Listed
• Number of Employees: 10,001+ employees