Service Team Member

- Entry Level

West Hills, CA

251-500 employees

Food Services and Drinking Places

About the position

The Service Team Member ensures "Best in Class" customer service from start to finish. Responsibilities include helping prepare delicious food, maintaining cleanliness, greeting/helping customers with their orders, processing orders efficiently, suggestive selling, handling payment/cash transactions accurately and professionally.

Responsibilities

• Work collaboratively with restaurant team members and management to achieve operational goals, maintain a positive work environment, and uphold company standards.
• Greet and assist customers with their orders in a friendly and helpful manner.
• Continuously strive to meet or exceed customer expectations and satisfaction.
• Assist in preparing food items in strict compliance with company recipes and procedures.
• Process and assemble customer orders efficiently, ensuring accuracy and timeliness.
• Apply suggestive selling techniques to complete the customer experience and increase sales.
• Handle payment and cash transactions accurately and professionally, following all cash handling policies and procedures.
• Follow all food safety, food rotation, and sanitation policies and procedures to maintain a safe/healthy environment.
• Clean and replenish beverage stations, assist with dish washing, food/product inventory and rotation.
• Maintain cleanliness and organization of the restaurant, including dining areas, restrooms, exterior dining, and parking lots.
• Continuously scan the floors for debris and water, and promptly clean to prevent hazards.
• Ensure all paper and disposable items are well stocked and available for customers.
• Welcome customer feedback and address any comments or concerns positively and supportively.
• Ensure that all feedback is communicated promptly to the restaurant management team for swift resolution and continuous improvement.
• Perform other duties as assigned by management to support restaurant operations.

Requirements

• Obtain Food Handler Certification promptly upon hire, adhering to EPL policy and state regulations.
• Previous experience in customer service or food service is preferred but not required.

Nice-to-haves

• Willingness to participate in cross-training opportunities to develop skills in other areas of the restaurant as needed.
• Enthusiastic and positive demeanor, with a genuine passion for providing exceptional customer service.
• Ability to work in a fast-paced environment while maintaining a positive attitude.
• Strong communication, attention to detail, and organizational skills.
• Ability to multitask and prioritize tasks effectively.
• Flexibility to work various shifts, including weekends and holidays.
• Demonstrated reliability and punctuality, with a commitment to meeting scheduled work shifts and assignments.
• Willingness to learn and adapt to changing procedures and protocols.
• Commitment to upholding company values and standards of excellence in customer service.

Benefits

• Competitive pay (we start at $20 per hour!)
• No late-night hours
• Meal Discounts
• Excellent career growth potential (we promote from within)
• Flexible Scheduling: Full-Time or Part-Time hours
• Medical + Dental + Vision Insurance + Flexible Spending Account*
• 401(K) Plan with match and immediate vesting (must be at least 21 to participate)
• Paid sick time
• Employee Assistance Programs
• Discounts on theme parks, movie tickets, sports events, hotels and more...