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ADT Security Services - Shelton, CT

posted 22 days ago

Full-time - Entry Level
Shelton, CT
Administrative and Support Services

About the position

The Residential Service Technician's primary functions and responsibilities are that of troubleshooting, configuring, reconstructing and programming existing security and site automation solutions. This includes servicing fire and carbon monoxide detection, networking, hosted video solutions, and access control. The technician will follow and complete required processes of wired/wireless technology and connection procedures, test and validate system signals/communication with central monitoring to properly establish service, and act as a customer service champion, demonstrating the willingness to help customers fix as well as understand the protection in their home.

Responsibilities

  • Troubleshoot, configure, reconstruct, and program existing security and site automation solutions.
  • Service fire and carbon monoxide detection, networking, hosted video solutions, and access control.
  • Follow and complete required processes of wired/wireless technology and connection procedures.
  • Test and validate system signals/communication with central monitoring to properly establish service.
  • Demonstrate a customer service mindset and help customers understand their home protection.

Requirements

  • High School degree or the equivalent
  • Valid driver's license
  • Service experience
  • Technical aptitude
  • Strong verbal communication
  • Customer focused and customer driven mindset
  • Thrive in the face of uncertainty

Benefits

  • Full benefits on the 1st of the month after 31 days of employment
  • Casual, yet energetic and engaging work environments
  • Medical, Dental, Vision, 401(k) with employer matching
  • Paid vacation time
  • Tuition reimbursement
  • Employee referral bonuses
  • A culture of coaching, development and career growth opportunities
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