Service Vehicle Operator

Full-time - Entry Level

Fort Wayne, IN

Administrative and Support Services

About the position

The Service Vehicle Operator at AAA The Auto Club Group plays a crucial role in providing emergency roadside assistance to members. This position involves operating service vehicles to assist with vehicle breakdowns, ensuring member satisfaction through excellent customer service, and performing various vehicle services such as jumpstarts, tire changes, and towing when necessary. The role offers independence and variety, making it ideal for individuals who enjoy helping others and solving problems.

Responsibilities

• Operate a full-size or mini service truck or tow truck to assist AAA members and other motorists.
• Utilize GPS and maps to locate member breakdown locations.
• Service vehicles by providing fuel, testing and replacing batteries, performing jumpstarts, providing lockout service, and changing/inflating flat tires.
• Arrange for or tow member's vehicle when it cannot be started or is unsafe to drive.
• Ensure 100% member satisfaction by providing excellent customer service.
• Offer value to members through On-the-Go Tow or battery tests/sales.
• Provide support at special events such as parades, travel shows, and public relations events.

Requirements

• High school diploma or equivalent and a valid driver's license.
• 21 years of age or older.
• Valid state driver's license with minimal driving infractions/incidents.
• Experience using tablets or electronic devices for documentation and communication.
• Strong customer service skills and effective communication abilities.
• Ability to lift materials weighing up to seventy-five (75) pounds.
• Successful completion of drug screening, MVR, criminal background check, and DOT health screenings.

Nice-to-haves

• Experience servicing vehicles such as providing fuel, testing and replacing batteries, performing jumpstarts, providing lockout service, and changing/inflating flat tires.
• Prior tow truck driver or roadside service experience.
• Ability to safely operate a wheel lift, flatbed, dolly towing equipment, and full-size or mini service vehicle.

Benefits

• Hourly rates starting at $24.00 in Indiana, with potential for higher pay based on experience.
• Overtime earning potential at time and a half the hourly wage.
• Shift premiums for hours worked during specific times.
• $1,000 sign-on bonus, split payout at 90 and 180 days of employment.
• $250 Quarterly Perfect Attendance bonus.
• Fully paid training.
• Medical, dental, and vision benefits.
• 401k with employer match.
• Paid parental leave and adoption assistance.
• Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays.
• Paid volunteer day annually.
• Tuition assistance program and professional development opportunities.
• AAA Membership and various discounts and perks.