Shelter Operations Coordinator

Zepf Center - Ashland, OH

Full-time - Mid Level

Ashland, OH

Ambulatory Health Care Services

About the position

The Shelter Operations Coordinator at Zepf Center is responsible for overseeing the general operations of a youth homeless and runaway shelter. This role includes managing residential specialists, administrative duties, and data entry for services related to runaway and homeless youth. The coordinator ensures a safe and supportive environment through trauma-informed care and positive youth development, while also participating in hiring, training, and performance evaluations of staff.

Responsibilities

• Provide and ensure positive interaction with youth by staff and demonstrate appropriate boundaries and practices.
• Oversight of resident schedules and activities, ensuring a safe and supportive environment through trauma-informed care, positive youth development, and harm reduction approach.
• Ensure all staff are participating in programming and life skills with youth.
• Supervise, coach, and mentor Residential Specialists through group and individual supervision, including performance evaluation and improvement.
• Assist Manager in interviewing, hiring, and terminating the employment of supervisees when necessary.
• Manage residential specialist daily schedules and monthly on-call to ensure adequate staffing and coverage, minimizing overtime.
• Assist with scheduling, time off requests, and timecard approvals when delegated by manager.
• Serve as a backup to program staff by supervising, coaching, and mentoring youth while building rapport and engaging youth in programming.
• Perform audits of entry and exit paperwork to ensure accuracy and completion by staff, engaging in the CQI process for chart reviews.
• Help manage grant data by completing resident roster and follow-up calls when residents exit the shelter.
• Manage productivity of staff daily, weekly, and monthly.
• Manage the purchasing and delivery of food services to youth.
• Provide training to new and current Residential Specialists.

Requirements

• Associates degree preferred
• 2 Years of management experience preferred
• 1 Year of experience with residential/homeless services required
• 4 years' experience working with youth and families from diverse backgrounds and service providers who assist youth and families required
• Proficiency with Microsoft Office programs
• Strong oral/written communication skills
• Must hold and maintain a Driver's License with good record

Benefits

• Excellent wage
• Benefits package
• Retirement plan