Shift Lead

Dairy Queen -Hewitt • Hewitt, TX

446d • Onsite

About The Position

The Shift Lead at Dairy Queen is responsible for overseeing the daily operations of the restaurant, ensuring exceptional customer service, and leading a team in a fast-paced environment. This role requires a positive attitude, strong leadership skills, and the ability to manage specific areas of the restaurant effectively while maintaining high standards of service and safety.

Requirements

• Minimum 6+ months of high volume quick service restaurant experience required
• High School diploma or equivalent
• Must be capable of supervising specific areas of the business in a fast-paced environment
• Strong knowledge and application of safe food handling practices
• Must be ServSafe certifiable
• Highly organized and detail oriented
• Work well under pressure packed situations while maintaining a great attitude
• Comfortable standing for entire shift and able to lift 50 pounds
• Exhibit good manners, proper personal hygiene, and promptness
• Have fun and maintain a positive attitude at all times!

Responsibilities

• Be an ambassador of the Dairy Queen brand and be professional in every aspect of performance
• Enthusiastically greet and welcome fans to the Dairy Queen brand
• Strive to exceed fan expectations and deliver fan first service through timely and quality service
• Assist in the management of specific areas of the restaurant during scheduled shifts
• Pace the crew to high levels of performance by understanding the importance of speed of service and resolve bottlenecks in work flow
• Assist the GM and Assistant Manager(s) with training and coaching crew members to build a highly skilled and productive team
• Ensure that the restaurant is properly organized and staffed
• Create and maintain a positive, safe, clean, and inviting environment for fans and team members
• Calmly solve fan concerns and embrace Dairy Queen's service recovery standards
• Be a willing team player and maintain a cooperative, harmonious working relationship with management and team members
• Model performance standards for all team members and work stations
• Exhibit a genuine passion for excellence
• Perform other duties as assigned by management

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED