Shift Lead

Walgreens Boots Alliance • Kennewick, WA

427d

About The Position

The position involves opening and closing the store in the absence of management, ensuring operational readiness, and delivering exceptional customer service. The role includes cash handling, inventory management, and assisting with training and development of team members. The individual will also serve as a liaison between management and staff, ensuring effective communication and compliance with company policies.

Requirements

• One year of prior leadership, supervisory, or retail key holder work experience.
• Fluency in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of management, including system start-ups and cash handling.
• Ensure the store floor and stock room are ready for business operations.
• Handle product returns, order voids, customer refunds, and cash drops to the safe.
• Engage customers by greeting them and offering assistance with products and services.
• Resolve customer issues and answer questions to ensure a positive experience.
• Model and share customer service best practices with team members.
• Hold store keys and assist with vendor deliveries by opening the back door.
• Register all sales accurately on the cash register, including handling scanning errors and price modifications.
• Assist management in reviewing order exceptions and reverse logistics.
• Evaluate and develop merchandise displays and complete resets and revisions.
• Maintain accurate inventory counts and ensure compliance with pricing regulations.
• Assist with bookkeeping activities as necessary.
• Ensure the store is clean and orderly, requesting repairs as needed.
• Assist with food item separation and stock rotation using FIFO method.
• Have working knowledge of store systems and equipment, assisting at the pharmacy as needed.
• Ensure compliance with state and local laws regarding regulated products.
• Conduct bag checks of team members before leaving the store.
• Complete special assignments and other tasks as assigned.
• Attend training and complete required PPLs, maintaining necessary certifications.
• Communicate assigned tasks to team members in the absence of management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Health and Personal Care Retailers
• Education Level: No Education Listed