This job is closed
We regret to inform you that the job you were interested in has been closed. Although this specific position is no longer available, we encourage you to continue exploring other opportunities on our job board.
About the position
At Starbucks, connection is at the heart of who we are, especially among our store team. As a Shift Supervisor, you will play a pivotal role in leading the store operations and ensuring that every customer has a positive experience. You will work alongside a team of baristas, guiding them to deliver quality customer service and expertly-crafted beverages. This position is not just about managing tasks; it’s about inspiring your team and creating an uplifting environment where everyone feels valued and included. You will be responsible for maintaining the store's operational standards, which define the Starbucks Experience, and you will be a role model for your team, demonstrating the importance of quality and customer service. In this energetic store environment, you will have the opportunity to positively influence and guide others, helping to foster a supportive team atmosphere. Your leadership skills will be essential as you take initiative, motivate your team, and ensure that all operational policies and standards are met. You will also be involved in cash handling and store safety, ensuring that the store runs smoothly and efficiently. As a Shift Supervisor, you will be expected to keep calm under pressure, especially during busy periods, and maintain excellent communication with both your team and customers. Starbucks values its partners and offers a comprehensive compensation and benefits package. This includes 100% tuition coverage through the Starbucks College Achievement Plan, health coverage with various plans, and stock and savings programs. Flexible scheduling and opportunities for paid time off are also part of the benefits package, making Starbucks a great place to work and grow your career.
Responsibilities
- Lead each shift and work alongside baristas to deliver quality customer service and expertly-crafted products.
- Act as a role model for store operations standards and the Starbucks Experience.
- Motivate and guide team members to create an uplifting environment for customers and partners.
- Ensure compliance with store operating policies and standards, including cash handling and store safety.
- Delegate tasks and coordinate the work of team members effectively.
- Maintain regular and consistent attendance and punctuality.
- Prepare and coach the preparation of food and beverages to standard recipes or customized for customers.
Requirements
- Customer service experience in a retail or restaurant environment - 1 year.
- Six (6) months of experience in a position that required constant interaction with customers.
- At least six (6) months of experience delegating tasks to other employees and/or coordinating the tasks of two (2) or more employees.
- Ability to direct the work of others and learn quickly.
- Effective oral communication skills and strong interpersonal skills.
Nice-to-haves
- Experience in a fast-paced, energetic work environment.
- Knowledge of the retail environment and ability to build relationships.
Benefits
- 100% tuition coverage through the Starbucks College Achievement Plan.
- Health coverage with a variety of plans to choose from.
- Stock & savings programs like the equity reward program, Bean Stock.
- Flexible scheduling and opportunities for paid time off.
- Access to medical, dental, vision, basic and supplemental life insurance.
- Short-term and long-term disability benefits.
- Paid parental leave and family expansion reimbursement.
- Paid vacation and sick time.
- Participation in a 401(k)-retirement plan with employer match.
