About the position
At Starbucks, connection is at the heart of our operations, and as a Shift Supervisor, you will play a pivotal role in fostering that connection. You will lead your team of baristas during each shift, ensuring that the Starbucks Experience is delivered consistently and with excellence. This role is not just about managing operations; it’s about inspiring your team to create a warm and welcoming environment for our customers and each other. You will be responsible for maintaining high standards of customer service, product quality, and store safety, all while cultivating a positive team atmosphere. Your leadership will be crucial in guiding your team through busy shifts, ensuring that everyone is motivated and engaged in their roles. As a Shift Supervisor, you will also be tasked with training and coaching your team members, helping them to develop their skills and grow within the company. You will be expected to take initiative, act as a role model, and maintain a calm demeanor in a fast-paced environment. Your ability to communicate effectively and build relationships will be essential in creating a cohesive team that works well together. You will also be responsible for cash handling and ensuring that all store policies and procedures are followed, contributing to a safe and efficient work environment. Starbucks values its partners and offers a comprehensive benefits package that includes tuition coverage, health insurance, and stock options. As a Shift Supervisor, you will have the opportunity to grow your leadership skills and make a meaningful impact on your team and the community. Join us in creating a positive experience for our customers and partners alike!
Responsibilities
- Lead each shift and manage store operations to ensure a high-quality customer experience.
- Train and coach baristas on product preparation and customer service standards.
- Maintain a positive and encouraging team environment.
- Handle cash and ensure store safety and security protocols are followed.
- Motivate team members and foster a collaborative work atmosphere.
- Ensure compliance with store operating policies and standards.
Requirements
- Customer service experience in a retail or restaurant environment - 1 year.
- Six months of experience in a position that required constant interaction with customers.
- Six months of experience delegating tasks to other employees or coordinating tasks of two or more employees.
- Ability to direct the work of others and learn quickly.
- Effective oral communication skills and strong interpersonal skills.
Nice-to-haves
- Experience in a leadership role within a retail or restaurant environment.
- Knowledge of Starbucks products and beverage preparation.
- Ability to work flexible hours, including early mornings, evenings, weekends, and holidays.
Benefits
- 100% tuition coverage through the Starbucks College Achievement Plan.
- Health coverage with a variety of plans to choose from.
- Stock & savings programs like the Bean Stock equity reward program.
- Flexible scheduling and opportunities for paid time off.
- Paid parental leave and family expansion reimbursement.
